长沙招聘

职位描述：
岗位职责：
The position represents Microsoft and provides technical support to Microsoft Enterprise Premier Customers across the Asia Pacific and Great China region with the high customer satisfaction. The candidate is required to be able to identify the root cause and provide our customer with the solution in a timely manner for mission critical issues of SQL Server.
  
  Main Responsibilities:
  ===================
  1. Customer Issue Resolution & Responsiveness
  - Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
  - Define and understand the customer issue by creating the adequate reproduction scenarios.
  - Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
  
  2. Effective Communication & Collaboration
  - Identify the right resource to collaborate with for tough & political hot problem.
  - Collaborate with cross-team peers both proactively and reactively.
  
  3. Operational Precision
  - Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
  - Use appropriate documentation and utilization and / or labor tracking methods to account for time.
  - Manage and prioritize your workload while keeping team members and management appropriately informed.
   
任职要求：
? BS in Computer Science or equivalent experience required.
? 1+ years of experience on Database deployments or maintenance.
? Good communication skill, good English-language skill and good service skill are expected
? In depth knowledge of one of the following technologies:
Advanced RDBMS knowledge, such as SQL Server, or Oracle, or DB2 举报 分享

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