长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙售前/售后技术支持工程师招聘

外部防雷客服工程师

德和盛电气(上海)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:仪器仪表/工业自动化

职位信息

  • 发布日期:2016-10-25
  • 工作地点:上海-闵行区
  • 招聘人数:2人
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语 良好
  • 职位月薪:8000-10000/月
  • 职位类别:售前/售后技术支持工程师  

职位描述

职位描述:
? Be the interface to customers on technical aspect, always support customer by email or phone call
? Be the application and solution specialist and work closely with product management team and sales team to define the new and customized product specification and develop the solution based on market needs
? Act as solution owner to support product management team and R&D team to select and define new product. Responsible for solution efficiency and cost effectiveness from technical point of views.
? Do troubleshooting on customer site help the customer find the root cause and solve technical issues and provide the information to the product management team on time
? Establish and maintain technical documents including but not limited to lightning protection system design, product and solution presentation on customer side, and technical flyers etc. in cooperation with product management and sales team
? Responsible for the technical contents of marketing material used in exhibition and be the technical representative on DCN tooth in need
? Support product management team for new product launch activities
? Support sales team for holding technical seminars in important customers
? Improve our customer services to create value selling

Qualifications/Requirements:
? Bachelor’s Degree in electrical engineering(lightning protection, surge protection preferred), or related field
? 2+ years’ experience in lightning protection fields
? A 100% customer oriented mind-set and a good understanding of sales, marketing and business
? Experience in customer service, product management or R&D in related fields is needed
? Experience in lightning protection engineering project is preferred
? Experience in design of lightning and surge protection system is benefit
? Experience in product launch is preferred
? Good at MS Office soft wares

Special Requirements
? Open-minded, faster learning ability, proactive, self-confidence, good communication & customer services skills
? Basic sales and commercial understanding;
? Good customer service sense
? Team working sprit
? Similar software background is preferred

职能类别: 售前/售后技术支持工程师

关键字: 防雷 技术支持 客户服务

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公司介绍

DEHN 公司成立于1910年, 是一家扎根于德国巴伐利亚州的独立家族企业, 拥有21个子公司与办事处,全球 2000多名员工, >120名研发人员, 业务分布超过70个国家, 在雷电涌保护产品和安全设备领域是全球领先的系统提供商.

我们德和盛电气(上海)有限公司,是德国DEHN 公司于2005年在中国设立的直属子公司,现已具备研发、销售、制造、物流全套价值链,并在国内北京、深圳、大连、成都、西安、青岛、武汉、南京、乌鲁木齐、郑州等各大城市开设了办事处和销售服务点 ,为客户提供更优更快的产品和服务。

至今,通过我们销售和技术人员的专业化服务和投入,我们的产品已在中国各个行业得到广泛的应用,不仅应用于能源、建设、通信、轨道交通,还涉及到石油天然气和新能源领域。

联系方式

  • Email:hr@dehn.cn
  • 公司地址:江苏省南京市江宁区万达广场C座2318-2319