长沙招聘

职位描述：
Purpose of the job/key objective

To provide high levels customer service to international or domestic clients, recognising that service is the primary differentiator for company in provision of healthcare coverage to high end customers (expatriate employees, local executives etc).

Main duties/Responsibilities (list no more than ten items)

? Answer the calls from the customers or providers, respond accurately within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.
? Monitor turnaround times to ensure the inquiry emails are replied within required time scales, highlighting when this is not achievable.
? Make appointment for the visit, provide GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required to clients and providers.
? Interface effectively with internal and external customers to resolve customer issues.
? Actively support all team members and provide resource to enable all operational goals to be achieved.
? Meet or exceed Service level agreement requirements. Minimally set at a 5% abandon ratio for in-bound calls or in accordance with client specific requirements. This number will be reviewed periodically and can be increased or decreased based on business need.
? Quality standards for both call and email will be developed, communicated and meeting them will be part of the production requirement.
? To ensure that all faxes are sent in time and keep an up-to-date register, distributing incoming faxes quickly and efficiently.
                                                                                                                                                
Scope and Dimensions
? Report to Line Management
? Responsible for all calls, emails and complaints regarding group members.

Experience and Skills Required
? Fast learning skills, strong adaptability
? Sense of team work and customer service
? English and Mandarin fluency – spoken, written, reading
? Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. PowerPoint is desirable but not required. 举报 分享

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。