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客户服务代表

MacDermid Performance Solutions

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2016-10-13
  • 工作地点:上海-浦东新区
  • 招聘人数:1人
  • 语言要求:英语 良好
  • 职位类别:客服专员/助理  

职位描述

职位描述:
职位描述:
1. 通过邮件或传真接收客户订单并正确录入JDE(包括正确单价和数量,产品名),查询库存并回复客户订单交期;
2. 按流程安排发货,整理并归档保存订单及订单确认文件;
3. 协调仓库与计划以确保订单按期按量交货;
4. 按流程跟进样品,退货,价格及Credit Note的审批;
5. 把审批后的价格及时更新到JDE系统并向客户提供已审批的报价单;
6. 接收、跟进并回复客户的调查资料或投诉;联络相关部门跟进客户调查资料及回复,协助销售安排退货;
7. 周期自查未完成出货的订单情况,协助跟踪库存以避免一些不该延误的订单;
8. 跟进新客户(限现金客户)在JDE的开户和变更,并定期补充和更新所跟进客户的联系资料;
9. 协助销售管理寄售客户包括相关寄售合同的存档,安排盘点,结算,及跟进Running Cost审批;
10. 协助Credit跟进相关客户付款情况并通知客户发货情况;
11. 提供销售或客户一些销售相关报表;
12. 及完成上级要求之其他各项工作;

任职资格:
 -3年及以上相关工作经验;
- 良好的英语表达能力;
- 熟练使用办公软件;
- 良好的人际关系、沟通技巧及服务意识;
- 较强的抗压能力;

职能类别: 客服专员/助理

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公司介绍

MacDermid Enthone is comprised of these two sales and service organizations:

* MacDermid Enthone Electronics Solutions
* MacDermid Enthone Industrial Solutions

MacDermid Enthone is part of the overall MacDermid Performance Solutions business, itself a part of Platform Specialty Products corporation. MacDermid Enthone brings together the world’s best innovation and technical service expertise in all the industries we serve.

MacDermid Enthone Electronics Solutions serves the printed circuit board, electronics interconnect, photovoltaics, memory disk, electronics packaging, semiconductor plating, and wafer level packaging market sectors.

Compugraphics, a leading supplier of photomasks for semiconductor manufacturing, is also a part of MacDermid Enthone Electronics Solutions.

MacDermid Enthone Industrial Solutions provides solutions for the global surface finishing industry, integral to many of the surfaces we touch every day, plus high performance applications in virtually every industry.

We are committed to achieving our goal of providing you, our customer, the best products, service, and business responsiveness you’ve ever experienced.
 
We offer attractive job challenges together with competitive remuneration and learning and development opportunities to the right candidate. Please email your CV and cover letter to Career.China@macdermid.com.

联系方式

  • Email:Career.China@macdermid.com
  • 公司地址:地址:spanhomeoffice