长沙招聘

职位描述：

(1) Direct contact with client/dealer via phone & email
(2) Receives and analyzes all the information provided
(3) Strong technical & mechanical knowledge
(4) Experience in dealing with workshops
(5) Inputs all the required information in the systems
(6) According to the claims handling procedures
(7) Responsible for fraud detection and reporting
(8) Thorough understanding of all policy terms and conditions.
(9) Communication skills to all levels of staff, underwriters and customers.
(10) Ability to resolve complex and contentious issues – recognising complaints and taking the correct procedures to resolve them.
(11) Ensure delivery of exceptional customer experience and culture.
(12) Provide contribution and support to strategic direction of the business
(13) Collating statistical data, setting realistic targets and completing staff performance reviews based on these.
(14) Direct responsibility for ensuring all enquiries, queries and complaints are escalated using correct methods in accordance with departmental and company procedures, keeping the Operations/Claims Manager aware of any potential issues at all times.
(15) Fully trained in all aspects relating to systems, product knowledge, customer care, customer requirements and claims handling/customer service skills in conjunction with Operations Manager.
(16) Assist with the development of work flow procedures to improve efficiency.
(17) Assist with departmental reviews and staff induction plans.
(18) Identify training needs and assist with the design and delivery of training programs.
(19) Provide support and assistance to the Operations Manager, deputizing in periods of leave/absence.
(20) To undertake any other duty or responsibility that may reasonably be allocated by your line manager/senior management.

任职条件：

(1) Capable to prioritize claims handling.
(2) Capable to integrate measures and actions to fight against fraud.
(3) Capable to negotiate with assessment firms, spare part suppliers, etc.
(4) Capable to operate with assessment software tools in the claims workflow process
(5) Have experience gained in a Claims and Customer services environment, both from automotive, dealers groups
(6) Extensive automotive knowledge and experience of handling claims in manufacturer aftersales environment.
(7) Detailed understanding of the principles and practice of warranty programs.
(8) Understanding the importance of working as part of a team, and the need to help and motivate others.
(9) PC skills – Word (essential), Outlook (essential), Excel (essential), PowerPoint(essential),
(10) Creating and analysis of reporting information
(11) English speaking
(12) International experience

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ROAD CHINA ASSISTANCE( http://www.roadchina.com.cn)
MAPFRE ASISTENCIA commenced operations in China on the 25th of August 2004. The company's activities in this country focus on the provision of Assistance Services to individuals and companies.
MAPFRE ASISTENCIA is a multinational insurance, reinsurance and services company founded in Madrid (Spain) in 1989, which today operates in Europe, America, Asia, and Africa.
We are specialist and international leader in Assistance and Specialty Risks which offers its clients integral solutions in four business sectors: motor, home, health and travel.In MAPFRE ASISTENCIA we have available a wide range of products which show just how extensive our knowledge of the insurance sector is. It is for this reason we were awarded the ITIJ Award certifying us as the best international assistance company.
All our professional employees have a commitment to your satisfaction, which we obtain by following three basic principles: outstanding quality in our services and actions; constant innovation and creativity in our products; and our own technological developments.

MAPFRE ASISTENCIA belongs to MAPFRE GROUP(http://www.mapfre.com), an independent Spanish corporate group that undertakes insurance activities mainly in Europe and Latin America, in both of which it is one of the leading companies. Mapfre was enlisted in Fortune's 500 Global list. (No. 463 on 2008 edition,No.394 on 2009 edition, No.357 on 2010 edition)

     路华救援（北京）有限公司（ROAD CHINA ASSISTANCE）成立于2004年8月，是曼福集团在中国的分支机构，主要致力于中国境内的道路救援业务及中国公民的境外旅行救援业务。公司总部注册在北京，管理与运营中心在上海。
   路华救援的母公司曼福集团(www.mapfre.com )是西班牙的知名财团。根据美国财富杂志公布的2010年世界五百强名单中排名第357位（2009年排名第394位）。
   曼福早在上世纪80年代就已经开始与中国本土的企业展开了不同领域的合作，在中国经济日益蓬勃的大环境下，2004年4月，曼福集团正式进入中国市场。关于集团及业务的详细介绍请点击上文英文版中相应链接。

公司网站：http://www.roadchina.com.cn
公司地址： 上海延安西路1538号副楼3-4楼
E-mail: hr@roadchina.com.cn