客户服务专员 - Customer Care Coordinator
罗克韦尔自动化(中国)有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2012-09-07
- 工作地点：上海-徐汇区
- 招聘人数：4
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Key Responsibilities
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.
Desirable Qualifications
1. Bachelor's Degree preferred, plus 1 years post graduate work experience.
2. SAP experience.
3. Negotiation skills in the successful resolution of customer issues.
4. Able to work independently.
5. Experience with multi-tasking.
6. Willingness to continuously learn and embrace change.
7. Ability to work effectively and cooperatively in teams and across functional groups.
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.
Desirable Qualifications
1. Bachelor's Degree preferred, plus 1 years post graduate work experience.
2. SAP experience.
3. Negotiation skills in the successful resolution of customer issues.
4. Able to work independently.
5. Experience with multi-tasking.
6. Willingness to continuously learn and embrace change.
7. Ability to work effectively and cooperatively in teams and across functional groups.
公司介绍
罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一，致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基，员工总数约为 23,000人，客户遍布全球80多个国家/地区。
1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。
1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。
联系方式
- Email：dalian@ra.rockwell.com
- 公司地址：大连市软件园东路40号22号楼10/11层