长沙招聘

职位描述：
SUMMARY:
1. Provides customer and internal field service team support within the Bruker Nano Surfaces Business Customer Care Center reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.
2. Enact processes and interactions which best manage all Bruker NSB instrumentation, assemblies, and parts export/Import and out of China in the most effective and cost efficient manner.
1. Execute data pull from SAP database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.
2. Follow Regional Manager Pass down job.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.
2. Implement the optimal process to drive down lost assets, long cycle time for asset recovery, and inefficiencies in the process minimize customer downtime and resulting in overall cost savings
3. Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.
4. Develop skill to become the SAP database and process compliance team leader.
5. Strives to improve processes and procedures for areas of responsibility.
6. Work with BUs on implementing standard processes.

ADDITIONAL RESPONSIBILITIES:
1. Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer management and peers, both Chinese and English language.
2. Advanced working knowledge of Microsoft Excel required. Experience with MS Office Suite (specifically Power Point, MS Word, and Outlook) are a must.
3. Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.
4. Ability to multitask & team player.
5. Ability to develop excellent internal and external customer relationships.

Education and/or Experience:
1. A minimum Bachelor’s Degree in Business Administration, Finance, or related Customer Support field required.
2. Excellent verbal and written communication skills for direct customer contact.
3. Ability to communicate in Thai as well as English
4. 2-4 years previous experience in logistical coordination, service/customer support in a high technology equipment or instrument company highly desirable.
 
Certificates, Licenses, Registrations:
Microsoft Office Specialist Certification for Excel to Expert Level (if not certified today must be capable and willing to become certified within the 1st year of employment – training will be paid by company)
 
WORK ENVIRONMENT:
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Usual office working conditions with a large percentage of time spent using a computer.
Work location is at the Bruker Nano Surface office in China Beijing
Ability to travel a few days a year when required to coordinate with other facilities.
 Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
 Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
 
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions. 举报 分享

布鲁克（纳斯达克股票代码：BRKR）是一家拥有50多年历史的全球性企业，我们研发制造的科学分析仪器能够帮助在生命科学、制药、生物技术、医疗与分子诊断研究、应用市场、纳米科技以及材料化学分析领域的企业与科学家们快速解决他们面临的多种多样的探索与应用的问题。我们提供的技术平台包括核磁技术、质谱技术、气相色谱技术、X射线技术、发射光谱、原子力显微镜、光学测量技术、荧光显微镜以及红外与拉曼分子光谱技术。我们的仪器系统在化学、生物、放射学、核设备与***探测领域有广泛的应用。
布鲁克全球旗下由布鲁克Biospin、布鲁克CALID、布鲁克Nano三个业务集团以及布鲁克Energy & Supercon Technology业务部门构成。
目前，布鲁克公司在全球范围内的30多个国家拥有70多家分公司与办事处，超过6500名全球员工在为布鲁克的持续发展贡献力量。2014年布鲁克的全球销售额达18亿美元。
布鲁克进入中国市场已有40多年的时间，作为全球增长最快也是潜力***的市场之一，中国市场一直受到总部的高度重视，近几年对中国的投资规模和支持力度也在不断增加。布鲁克中国的总部设立于北京，并在上海和广州设有分公司。同时北京和上海均设立了仪器应用培训实验室和售后服务中心。目前布鲁克中国拥有270名员工，2014年销售收入1.12亿美元。
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