长沙招聘

工作地点：长沙美美百货
有酒店工作经验优先

Position: Customer Adviser

Job Objectives:
Provide a truly differentiating customer experience in a results driven professional environment to increase sales for the organization.

Key Results Areas:
1. Customer Relationships and Customer Service
- Consult with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
- Communicate about Zegna heritage, values, brands and vertical integration business model advantages during customer interactions.
- Take ownership of resolving customer issues or complaints.

2.Product
- Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution; and use such knowledge to facilitate successful customer selling ceremony.
- Advice customers on styling of total looks by providing dressing and fashion tips around color coordination, textures and patterns, silhouette and proportions, and functionality of garments.
- Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve “perfect fit”.

3. Visual & Image Management
- Demonstrate consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.
- Follow Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.
- Support Visual Merchandising set-up of store windows and displays; and may take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.

4. People
- Communicate customer, product and other store information within the store team to ensure customer and business needs are met.
- Make take on the role of new staff in-store learning coach or “buddy” if assigned by the Store Manager.
- Train other team members on new products as assigned by the Store Manager.

5.Sales Management
- Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill etc.
- Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales targets as assigned by the Store Manager.
- Propose service, product, visual and operational improvements that help the team overcome selling obstacles.

6. Store Operations
- Adhere to Zegna store operations and time and attendance policies and standards.
- Follows the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
- Adhere to Company policies and rules in daily work.

Job Requirements / Qualifications:
- ZEM Competency: Generates Customer Delight/ Learning and Self Development/ Passionate and Open Minded.
- Functional Competency and Key Experiences: Selling/ Service Policy/ Policy and Compliance.
- Sales experience in clothing retailing, cosmetics or other high end service industries.

关于Ermenegildo Zegna 集团

奢侈男装品牌领导者Ermenegildo Zegna 集团是意大利最负盛名的企业之一。1910年，该品牌由年轻企业家ermenegildo先生于阿尔卑斯山脉比耶拉地区的特里维罗镇成立。他矢志通过创新科技和直接利用原产地的珍稀纤维制作世界闻名的面料。如今，这家公司由杰尼亚家族的第四代掌门人兼首席执行官Gildo Zegna领导。自1980年代末起，公司实施了垂直化的综合发展战略，一跃成为涵盖面料、成衣到服装配饰等各个领域的全球奢侈品品牌，侧重于零售业方面，并率先进入新兴奢侈品市场，尤其是金砖四国和亚洲。该集团在1991年成为***在中国开设品牌专卖店的奢侈品集团。2010年，杰尼亚庆祝其创立100周年。如今，该品牌在全球超过100个国家开设了546家门店（其中312家为直营门店）,拥有7800多名员工。

如果您有兴趣加入zegna，请进入招聘职位页面直接申请相关职位。
如果目前没有合适的职位，您可以将简历发送至公司人才库邮箱：hr.china@zegna.com.