长沙招聘

职位描述：
Customer Service
BASIC FUNCTION:
The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete order-to-cash process

RESPONSIBILITIES AND ACCOUNTABILITIES:
What
Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner.
Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties.
Respects all policies and procedures and proactively “lives” them.
Participate in Internal and external audits.
Capable to serve strategic and important customers i.e. global accounts or distribution.
Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point.
Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with company’s guidelines.
Monitors payments and, where necessary, supports Finance with the calculation of rebates. Requests credit and debit notes for price corrections.
Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).
Why
Ensures long term value creation for the company while increasing customer satisfaction.
In order to improve customer satisfaction and minimize risk for the company.
Ensures formal governance compliance and company work ethic culture.
Identify gaps and areas for improvements.
Business efficiency.
Accurate data in SAP ensure correct deliveries, invoicing and communication.
In order to get the issues solved and to keep the customer satisfaction on a high level.
In order to provide the actual information.
In order to have the whole picture about the customer available.
How Measured
Customer satisfaction surveys, complaints.
Customer survey, quality and complaint reports, internal feedback.
Internal and External audit.
Audit reports.
Customer and Sales feedback.
Customer feedback, internal feedback.
Customer Satisfaction Survey.
Customer Satisfaction.
Satisfaction of the client groups

需要2年以上有相关订单管理方向的客户服务经验，英语听说读写能力优秀，能够独立handle shipping documents 、L/C&non -L/C payment，会使用SAP系统优先 举报 分享

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。