Internal Support Engineer
格兰富水泵（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2013-11-06
- 工作地点：上海-长宁区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：售前/售后技术支持工程师
职位描述
JOB DESCRIPTION
Title: Internal Support Engineer
Department: Operation Unit
Location: Shanghai, China
Report to: Internal Support Manager/Senior Internal Support Engineer
Supervise: None
Overall Purpose of Job:
- First task: Provision of support to the sales force in terms of applications, project sales, system solutions, documentation, calculations, product maintenance, etc.
- Second task: To perform the task of solving customer's
complaints and the company's order processing.
- Third task: To provide support to the sales force in term of customer visit, technical training, etc.
Main Tasks
- To assist and coordinate in the technical training for internal and external staff.
- To support at customer's site as arranged with the respective sales technician if AE in sales team is not available.
- To provide technical assistance to the sales engineers and customers as regards choice of products, applications, system solutions, accessories, installations, prices, etc.
- To provide technical assistance to the service administration.
- To provide technical check for project quotation and SOR, CTR
- To coordinate with the services and logistics function in
meeting the customer's satisfactions.
- To maintain the supply of technical documents for tender use.
- To be attentive to competitor's interference and report to the Management.
- To calculate cost prices and sales prices of non-standard as well as out-of-price list material.
- To respond customer's inquires and give a brief explanation of the technical problem, alternatively proceed to the person(s) concerned for assistance.
- To process in accordance with the order processing system at disposal.
- To assist the sales force as to provision of documentation and information particulars, leaflets, quotations, prices, etc.
- To process special orders and inquiries in coordination with the supplier.
- To communicate with the respective product segment or other suppliers, where local problem solving is not available.
- Other tasks as management assigned.
JOB PROFILE
Education and Training
- Diploma or degree holder in hydraulic machinery, electric machines, power electronics or control field
- Good command in oral and written Chinese and English
- Fluent in Mandarin
Experiences
- Experienced with pumps or control panels maintenance or consultancy or sales works, will be an advantage
Personality
- Good communication skills
- Able to work independently
- Aggressive
- Result driven
- Tram player
- Able to solve problem
- Good listener
- High ego needs
Physique
- Male or female
- Preferably 25~35 years old
- Matured with good mental attitude
- Physically fit
Other requirements
- Extensive knowledge of Lotus & MS Office
公司介绍
The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.
联系方式
- Email：gshhr@grundfos.com
- 公司地址：上海市闵行区苏虹路33号虹桥天地3号楼10层 (邮编：201106)