长沙招聘

JOB DESCRIPTION

Title: Service Engineer

Department: Service (108)

Location: Shanghai Hai, China

Report to: Service Supervisor or Sr. Service Engineer

Supervise: None

Overall Purpose of Job:

- Running daily activities on service function inclusive of other technical works as requested or assigned by the superior or service coordinator.
- Support the authorized service centers in specific area.
- To perform the task of solving problems concerning full line products by repairing, commissioning, installation guiding and trouble shooting with abundant application and system knowledge to obtain the benefit of the company and the customer as well. To be able to provide customized scheme to solve problem of basic products.

Main Task:
- To ensure the satisfaction of the customers with the products of the company by means of effective and professional service work.
- Fulfill the task of service function in site as well as in workshop/Office on schedule.
- To be the lead of service team to conduct the site service.
- To ensure rational working habits by optimum tools, equipment and method.
- To ensure that the products for repair are examined thoroughly so that the cause for complaint can be stated and registered in a clear way.
- To ensure that damaged parts get a close check for the reason of failure.
- To fulfill measurement of pump system in site and collect data.
- To prepare training materials and budget, to plan, arrange and implement the training internal and external service persons or customers on full line products.
- To assist and work out adequate statistics on complaints and repair works for each type of product.
- To prepare warranty cases, FAS and CCS report and follow the cases to close them.
- To select local equivalent parts and local tools suppliers to solve urgent cases.
- To ensure that the equipment is kept in a good and justifiable condition in respect of function and safety and that the measurement instruments is calibrated.
- To advise customers whether a new pump, an exchange pump or repair will be better solution.
- To provide technical support and administration to service centers to ensure that they provide the professional service implement their annual target.
- To promote the preventative maintenance contract as well as spare parts.
- To comply and ensure the observance of regulations, agreements and local arrangements.
- To be equal to laws and regulations governing product safety, installations and operation directives.
- To ensure the observance of superior goals for the function.
- Other special tasks and projects when assigned by the supervisor or above.

JOB PROFILE

Education and Training
· Diploma or degree holder in mechanical or electrical/electronic field
· Good command in read and written Chinese and English

Experiences
· At least 3 years engineering services preferably in the maintenance sector
· Used to solve technical problems
· Experienced with pumps or control panels maintenance will be an advantage

Personality
· Ability to work in independently
· Customer orientation with good attitude
· Good communication skills
· Aggressive
· Result driven
· Teamwork spirit
· Good listener
· Assiduous

Physique
· Male
· Preferably 25-35 years old
· Matured with good mental attitude
· Physically fit

Other requirements
· Be familiar with Microsoft software and so on
· Used to business trip
· Drive license owner will be an advantage.

Other features

· Willing to attend educational course during his private time with company's sponsorship
· Working time: 08:30~17:30 on Monday to Friday, Lunch time:12:00~13:00

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.