长沙招聘

岗位职责：

工程经理全职入住客户现场并领导现场团队履行合同要求的服务内容，满足客户期望。负责
工程服务的绩效与公司标准和运营规程相匹配，确保高质量按时交付合同范围内的维护任务。并
且他们还需要承担教练和辅导员的角色，指导团队全面理解和执行索迪斯营运必做
The Engineering Manager is deployed fulltime on site and leads their team to fulfill
contractual obligations to meet customers’ expectations. The Engineering Manager is
responsible for the performance of Engineering Services in line with Sodexo standards and
operational procedures to ensure the high quality and timely delivery of all maintenance activity
within the contract scope. He/She also need to be a coach and mentor to the team members
and be thoroughly conversant with Sodexo business processes (Les Incontournables)


任职要求：


Education Background
 本科及以上学历
Bachelor degree or above
 机械工程或电气工程相关专业，暖通空调专业优先
Major in Mechanical or Electrical Engineering and related field, HVAC is preferred

工作经验
Working Experience
 5 年以上设施维护维修管理或相关工作经验
Five years and above working experience in facility maintenance management or
related field

专业技能
Professional skills
 熟悉并能够根据设计蓝图开展工作
Be able to read and work with blueprints
 熟悉预防性/预测性维护及计算机化维护管理系统
Knowledge and experienced in Preventive/Predictive Maintenance and CMMS
(Computerized Maintenance Management System)
 熟悉维护计划
Knowledge of maintenance plans

通用技能
General skills
 良好的团队意识
Good team spirit
 极强领导力
Strong leadership
 英语书写流利
Fluency in written English
 英语基本会话能力
Basic spoken English
 基本的电脑办公软件操作能力
Basic computer and office software skills
 资源管理能力
Ability to manage resources in particular in resource constrained environment
4. 主要职责
Main Responsibilities
主要职责
Responsibilities
工作内容
Job Description
维护管理
Maintenance
Management
? 管理，维护及维修客户资产
? Manage, maintain and repair the building systems of client
? 指导工程团队高效并且安全地执行设备维护维修工作，监督并控制日
常运作
? Initiate, direct, monitor and control daily operation performance
and,maintenance and engineer team members to ensure that all
activities are performed in a safe and efficient manner
? 监督计划的执行情况确保预防性维护保养工作按时完成；对于服务需
求在规定的时间内响应并执行
? Monitor execution to ensure PPM 100% completed on time;
Response and implement service request within required timeline
客户
Client
? 遵循并执行营运必做客户篇
? Be conversant and in compliance with Les Incontournables for
Client module
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? 保持与客户管理代表和其他具备影响力的代表的日常沟通
? Ensure daily communication with client dedicated interlocutors and
non-dedicated interlocutors identified influential
? 协同区域经理关于以下内容的制定和执行：
? Take part with his/her AM in definition and implementation of:
- 客户影响网络Client web of influence
- 客户月度报告Client monthly reports
- 客户年度行动计划Client annual action plan
? 发展和管理营运计划，例如业务持续计划，部署，沟通
? Develop and manage operation plans like business continuity,
deployment, communications, etc.
? 及时汇报区域经理有关于客户业务发展计划和其它相关信息，特别是
有关于客户管理代表的变更信息
? Report to his/her Area Manager any evolutions of client business
and all other relevant information about client, in particular any
relevant changes in organization and changes of interlocutors
? 参加客户会议并准备会议纪要，交由区域经理审核
? Attend client’s meetings and prepare the meeting minutes for Area
Manager validation
? 基于客户满意度调查结果，协同区域经理制定行动计划
? Follow the result of customer survey, participate in definition of
action plan with his/her Area Manager and implement it
? 参与内/外部流程的回顾以确保交付优质服务
? Participate in external and internal process reviews to achieve
service delivery excellence
? 保持积极主动的客户沟通
? Ensure daily and pro-active communication with the client
? 充分理解合同服务范围，工作时间，服务水平协议并确保执行
? Be thoroughly conversant with and implement contract
requirements in terms of work scope, operational hours, service
level, etc.
? 处理投诉并向区域经理汇报解决协议
? Handle complaints directly when in his/her area of responsibility
(quality of service), and report to Area Manager on the status of
resolution
? 依照约定的频次执行客户满意度调查
? Implement the customer survey at a frequency agreed with client
业务发展
Business
Development
? 在现有客户中发展壮大当前服务，特别在会见客户时识别讨论长期的
和临时的服务机会
? Enlarge existing services with existing client, in particular by
Sodexo Greater China Job Description 115/176
identifying and promoting permanent and temporary service
opportunities when meeting the client
? 在现有客户中发展新的服务项目，特别在会见客户时识别讨论合作机
会
? Develop new services with existing client, in particular by
identifying and promoting opportunities when meeting the client
? 知晓索迪斯餐饮和设施服务范围，告知区域经理从客户处了解到的相
关信息
? Know the range of Catering and FM Services provided by Sodexo.
Inform his/her Area Manager of all information he/she learns on
his/her client's site
? 参与发展新客户。配合公司业务拓展部准备现场参观，介绍日常运作，
发现潜在顾客时告知区域经理
? Take part in development of new clients. For that, prepare for site
visit of Sodexo BD with prospects and introduce the daily
operation. Also inform AM when potential prospects visit our client
site
人力资源管理
HR Management
? 确保执行营运必做人力资源管理篇
? Be conversant and in compliance with Les Incontournables for HR
module
? 管理团队，培养团队的服务精神，团队精神和进取精神
? Manage his/her team and help them to develop Service Spirit,
Team Spirit and Spirit of Progress
? 管理并定期召开内部会议
? Manage regular collective meetings within his/her team
? 在人力资源部门的支持下培训下属
? Train his/her team with the support of HR
? 根据人力资源管理程序评估员工，识别具备潜能的员工并告知区域经
理和营运人事经理
? Assess his/her staff according to HR process & procedures.
Identify staff with potential, and then introduce them to AM & OHR
? 向区域经理建议工资增长和提升方案
? Propose salary increases and promotions to his/her Area Manager
? 资源整合和利用以提升生产力和效率
? Optimize the organization of his/her team to make it as productive
and efficient as possible
财务管理和报告
Financial
Management &
Report
? 确保执行营运必做财务管理篇
? Be conversant and in compliance with Les Incontournables for
Financial Management module
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? 编制年度预算和预测
? Work out site budget & forecast processes
? 根据区域经理设定的目标管理项目财务业绩
? Manage the financial results of his/her site according to the
objectives set up by his/her Area Manager
? 按时提交财务数据和报告，确保数据正确、及时、一致
? Ensure accuracy, timeliness and consistency of site economic and
financial data and reports
? 确保及时收款
? Ensure that the clients make timely payment
? 识别销售增长机会，管理成本，实现利润最大化
? Identify opportunities to increase sales, manage costs and optimize
profits
质量
Quality
? 确保执行营运必做质量管理篇，及专家中心后续发展流程
? Be conversant and in compliance with Les Incontournables for
Quality Management module, and subsequent development by
CofEx
? 确保团队员工理解索迪斯标准（营运必做）的重要性和意义，并保证
执行
? Make sure all his/her staff understand the importance and the
meaning of all Sodexo quality standards (Les Incontournables) and
ensure implementation on his/her site
健康，安全和环境
Health, Safety
& Environment
? 确保执行营运必做健康、安全与环境篇
? Be conversant and in compliance with Les Incontournables for
Health, Safety and Environment module
? 建立项目风险评估及管理计划
? Establish a site risk assessment / management plan
? 监督安全和潜在风险，确保危机状况在客户和索迪斯其它职能部门的
参与下妥善解决
? Monitor the safety and potential risks of the working environment to
either our employees and/or client employees, and ensure that any
critical situations are promptly dealt either with client or relevant
Sodexo functions (HR, H&S)
? 基于公司的相关政策和程序，及时向有关部门汇报员工和设施的事故
? Ensure any serious incidents involving our employees or the
facilities and employees of our clients are reported immediately to
relevant levels and updated according to company policies and
procedures
公司价值观和形象
Corporate Values
? 确保员工了解并运用索迪斯理念，核心价值观、道德准则，以及其它
公司政策
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& Image ? Ensure staff understand and apply Sodexo philosophy, core
values, ethical principles and all company policies
? 促进提升索迪斯形象，纠正负面影响
? Promote the corporate image of Sodexo on his/her site and rectify
any negative or inappropriate perception client might have
其它
Others
? 管理小型项目
? Manage small-sized projects



关注更多索迪斯工作机会，请登陆索迪斯中国招聘中心http://sodexo.e-recruitmentsystem.com, 谢谢。
For more job opportunities, please visit Sodexo Greater China recruitment center: http://sodexo.e-recruitmentsystem.com. Thank you.

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站*************


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: *************