长沙招聘

Job Description

-To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

Monitor and ensure Navigator /OFS are timely completed and entered by SSC team.

-Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, or our operations team.

-Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence

-Make sure Vendor could arrange shpt process with Agreed Customer SOP.

-Take customers feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution.

-Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers.

-Other duties as assigned.

Requirement

-College level or above

-1-3 years air operation experience in freight forwarding industry

-Mandarin and English language proficiency

-Good interpersonal skills, able to communicate well with both internal and external parties

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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