长沙招聘

职位描述：
岗位名称：Assistant, Air Freight Operations(空运客服操作)
岗位职责:
AFR IMP
*Take P.O. Request from consignee and track P.O. until flight schedule is given by origin.
*Track and Trace inbound flight and work with origin when flight delays, notify customer of new flight details
*Make Debit Note to customer upon flight arrival.
*Coordinate import customs clearance between consignee and broker.
*Issue Logis Air Invoice through GSC according to quotations.
*Send bill (GUI) and / or statement to customers on time.
*Logis Air Import Timestamp inputs as per outlined.
*Register correct and real cost in Logis Air through GSC on time.
*File paperwork as outlined in ISO requirements.
*Communicate with suppliers to ensure customers and business needs are met on file level.

AFR EXP
*Take shipper booking and send pre-alert
*Arrange pickup (if required by customer)
*Track and Trace shipments until it gets "delivered" as per incoterms
*Coordinate destination customs clearance and delivery under "D" term.
*Logis Air Export Timestamp inputs as per outlined.
*Send bill (GUI) and / or statement to customers in time as per COP.
*Register correct and real cost in Logis Air through GSC on time.
*Return POD to shipper on shipments under "D" term.
*File paperwork as outlined in ISO requirements.
*Communicate with supplier to ensure customers and business needs are met on file level.


岗位要求:
*Good Outlook/Excel/Word/PPT processing skill: Able to use Excel to work data effectively, able to use PPT in occasion of customer performance review.
*Good sense of customer service. Can think in customer’s position when handling shipments.
*Sense of taking ownership.
*Capable of communicating with supplier to meet customer/company objective.
*3 years above related experience of AFR Operations
 *College degree and above

工作地址
武汉市江汉区泛海国际SOHO城8栋2201室 举报 分享

敦豪全球货运（中国）有限公司简介
敦豪全球货运（中国）有限公司是敦豪全球货运物流在中国的旗下公司之一。敦豪全球货运物流（ DHL Global Forwarding) 即全球500强企业德国邮政集团敦豪集团（DPDHL)旗下致力于物流货运的业务板块，在国内主要从事国际及国内空运、海运、行业项目/包机，客户项目管理以及国际供应链管理等业务。现有员工约2400人，在全国32个城市设有分支机构, 是国内空海运行业的翘楚.公司目前正在实施“首选战略”，拟通过提高服务质量和创造令人愉悦的工作氛围成为客户及员工首选，使其不仅是行业最大，而且是最优秀的公司。

Global Service Center
为提高服务质量，力求实现物流与信息流的的高效集成，DHL全球货运服务共享中心成都中心于2009年10月成立。将中国大陆，中国香港,中国台湾，日本，韩国及公司其他亚洲地区的海运及空运进出口物流信息处理维护集中于成都中心管理。即运用现代信息处理技术进行统一化的物流信息的收集、存储、传输、加工整理、维护，输出和分析。现成都中心拥有员工450人，另外位于印度孟买和菲律宾马尼拉的中心员工规模达1500人。