业务支持服务经理
广州索迪斯管理服务有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：外包服务
职位信息
- 发布日期：2016-12-23
- 工作地点：中山
- 招聘人数：1人
- 学历要求：大专
- 职位月薪：6000-7999/月
- 职位类别：行政经理/主管/办公室主任
职位描述
职位描述：
1.职位概述：
根据服务合同以及公司政策流程，制定和实施现场管理计划，带领、指导、训练现场团队为客户提供专业和主动的服务，确保服务质量，提高客户满意度。达到公司在财务和业绩上的期望。
2.任职要求:
a.教育背景
- 大学专科及以上学历
b.工作经验
- 3年以上服务行业工作经验，2年以上管理经验
c.专业技能
- 广泛的客户服务知识
- 出众的分析能力？
- 职业敏感度
- 风险管理能力
d.通用技能
- 良好的团队精神
- 良好的服务意识
- 较强的沟通技巧
- 较强的领导力和执行力
- 基本的电脑办公软件（Word，Excel）操作能力
3. 主要职责
a. 合同
- 理解合同条款、服务范围和顾客期望的具体内容，努力满足客户需求；根据合同规定，平衡和管理客户期望
- 有效调配资源，合理控制成本，满足或超越合同要求
- 确保各项工作符合合同约定，并获得客户付款
- 为客户在合同约定之外的服务需求提供建议书并协商报价
b. 客户
- 同客户、顾客紧密合作以保持顾客满意度。根据详细的工作计划，收集、理解和满足客户期望。
- 制定客户业务计划，从而为客户建立积极主动的战略目标
- 定期与客户进行业务回顾以确保（所提供的服务与客户的期望一致）客户的期望与所提供服务保持一致性
c. 营运管理
- 执行索迪斯客户政策、业务流程和标准，确保所有客户业务符合规定
- 建立流程/绩效管理方法，在质量控制、安全、成本和顾客满意度方面进行追踪、分析并提供报告
- 与团队员工共同改进流程
- 为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
- 指导服务团队解决营运中出现的问题和挑战（在解决问题和制定决定时，发挥领导作用，确保问题和挑战得以解决）
- 建立安全工作程序，确保安全目标的实现或超越
d.人力资源管理
- 为员工制定培训及发展计划，推动员工发展、提升自身能力和熟练程度
- 为每一名团队成员制定绩效指标并定期进行总结
- 在人力资源部的协助下，招募合适的员工
- 建立和领导一支高度敬业的团队
- 提供人员接替计划
- 与全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
- 定期与管理层人员交流、分享重要信息
1. Job Summary：
According to the service contract and processes outlined by Sodexo policy, BSS Manager, establishes and implements the on-site managing plan, leads the onsite team in a professional and proactive way to provide excellent service, ensures the service quality and improves the customer’s satisfaction, reaches and exceeds the financial and performance objectives.
2. Qualification & Requirements
a. Education Background
- Technological academy and above
b. Working Experience
- 3 years and above working experience in service industry and 2 years and above managing experience
c. Professional Skills
- Extensive knowledge in customer service
- Outstanding analyzing capacity
- Career awareness
- Risk management capability
d. General Skills
- Good team spirit
- Good Service Spirit
- Strong communication skills
- Strong leadership and execution
- Basic computer skills (office software – word, excel)
3. Responsibilities：
a. Contract
- Understands the contract terms, conditions, service scope and customers’ expectations at a detailed level ,makes great efforts to customer needs, balancing and managing expectations within contract scope
- Directs management resources to ensure that service levels meet and/or exceed cost effective manner through out the life of the contract
- Ensures that work performance is covered by the contract and properly reimbursed by the client
- Prepares proposals and negotiates profitable compensation for requested work outside the original contract
b. Client
- Works closely with the client & customers to ensure satisfaction. Sodexo Greater China Job Description 74/196 Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan.
- Establishes a business plan to build strategic initiatives and targets for the client.
- Periodically conducts business reviews with the client to ensure alignment between expectations and delivery.
c. Operational management
- Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide.
- Establishes procedure performance metrics; tracks, analyzes and reports performance in terms of quality, safety, cost, and customer satisfaction.
- Shares procedure improvements with peers.
- Provides the technical and management direction for all facility management service teams and taps into our resources to reduce cost and increase satisfaction.
- Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.
- Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded
d. HR management
- Reviews and conducts employee training and development plan to facilitate development and improvement of competencies and proficiencies.
- Conducts performance reviews and goal-setting with key site resources and each employee under the direction.
- Recruit the suitable key management staff for team with the help of HR Dept.
- Establishes and leads a highly engaged account team.
- Provides succession plan.
- Provides timely and effective communications with all employees, in order to build strong win-win relationship.
- Communicates regularly with management to share critical information.
举报
分享
1.职位概述：
根据服务合同以及公司政策流程，制定和实施现场管理计划，带领、指导、训练现场团队为客户提供专业和主动的服务，确保服务质量，提高客户满意度。达到公司在财务和业绩上的期望。
2.任职要求:
a.教育背景
- 大学专科及以上学历
b.工作经验
- 3年以上服务行业工作经验，2年以上管理经验
c.专业技能
- 广泛的客户服务知识
- 出众的分析能力？
- 职业敏感度
- 风险管理能力
d.通用技能
- 良好的团队精神
- 良好的服务意识
- 较强的沟通技巧
- 较强的领导力和执行力
- 基本的电脑办公软件（Word，Excel）操作能力
3. 主要职责
a. 合同
- 理解合同条款、服务范围和顾客期望的具体内容，努力满足客户需求；根据合同规定，平衡和管理客户期望
- 有效调配资源，合理控制成本，满足或超越合同要求
- 确保各项工作符合合同约定，并获得客户付款
- 为客户在合同约定之外的服务需求提供建议书并协商报价
b. 客户
- 同客户、顾客紧密合作以保持顾客满意度。根据详细的工作计划，收集、理解和满足客户期望。
- 制定客户业务计划，从而为客户建立积极主动的战略目标
- 定期与客户进行业务回顾以确保（所提供的服务与客户的期望一致）客户的期望与所提供服务保持一致性
c. 营运管理
- 执行索迪斯客户政策、业务流程和标准，确保所有客户业务符合规定
- 建立流程/绩效管理方法，在质量控制、安全、成本和顾客满意度方面进行追踪、分析并提供报告
- 与团队员工共同改进流程
- 为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
- 指导服务团队解决营运中出现的问题和挑战（在解决问题和制定决定时，发挥领导作用，确保问题和挑战得以解决）
- 建立安全工作程序，确保安全目标的实现或超越
d.人力资源管理
- 为员工制定培训及发展计划，推动员工发展、提升自身能力和熟练程度
- 为每一名团队成员制定绩效指标并定期进行总结
- 在人力资源部的协助下，招募合适的员工
- 建立和领导一支高度敬业的团队
- 提供人员接替计划
- 与全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
- 定期与管理层人员交流、分享重要信息
1. Job Summary：
According to the service contract and processes outlined by Sodexo policy, BSS Manager, establishes and implements the on-site managing plan, leads the onsite team in a professional and proactive way to provide excellent service, ensures the service quality and improves the customer’s satisfaction, reaches and exceeds the financial and performance objectives.
2. Qualification & Requirements
a. Education Background
- Technological academy and above
b. Working Experience
- 3 years and above working experience in service industry and 2 years and above managing experience
c. Professional Skills
- Extensive knowledge in customer service
- Outstanding analyzing capacity
- Career awareness
- Risk management capability
d. General Skills
- Good team spirit
- Good Service Spirit
- Strong communication skills
- Strong leadership and execution
- Basic computer skills (office software – word, excel)
3. Responsibilities：
a. Contract
- Understands the contract terms, conditions, service scope and customers’ expectations at a detailed level ,makes great efforts to customer needs, balancing and managing expectations within contract scope
- Directs management resources to ensure that service levels meet and/or exceed cost effective manner through out the life of the contract
- Ensures that work performance is covered by the contract and properly reimbursed by the client
- Prepares proposals and negotiates profitable compensation for requested work outside the original contract
b. Client
- Works closely with the client & customers to ensure satisfaction. Sodexo Greater China Job Description 74/196 Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan.
- Establishes a business plan to build strategic initiatives and targets for the client.
- Periodically conducts business reviews with the client to ensure alignment between expectations and delivery.
c. Operational management
- Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide.
- Establishes procedure performance metrics; tracks, analyzes and reports performance in terms of quality, safety, cost, and customer satisfaction.
- Shares procedure improvements with peers.
- Provides the technical and management direction for all facility management service teams and taps into our resources to reduce cost and increase satisfaction.
- Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.
- Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded
d. HR management
- Reviews and conducts employee training and development plan to facilitate development and improvement of competencies and proficiencies.
- Conducts performance reviews and goal-setting with key site resources and each employee under the direction.
- Recruit the suitable key management staff for team with the help of HR Dept.
- Establishes and leads a highly engaged account team.
- Provides succession plan.
- Provides timely and effective communications with all employees, in order to build strong win-win relationship.
- Communicates regularly with management to share critical information.
职能类别： 行政经理/主管/办公室主任
公司介绍
关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站*************
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: *************
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。
索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。
索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。
伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。
我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神
更多信息请关注公司网站*************
about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.
today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.
in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.
today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.
sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.
as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.
our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress
for more information, please visit our website: *************
联系方式
- Email：zhongfang.CHEN@sodexo.com
- 公司地址：广州市越秀区越华路112号珠江国际大厦31楼 (邮编：510335)