客服Customer Correspondent
华菱安赛乐米塔尔汽车板有限公司
- 公司规模:500-1000人
- 公司性质:合资(欧美)
- 公司行业:汽车及零配件
职位信息
- 发布日期:2017-08-07
- 工作地点:娄底
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:3000-5000/月
- 职位类别:客服专员/助理
职位描述
职位描述:
岗位职责:
1.保证订单的准时交付率并提升服务质量;及时跟进订单的生产状态包括campaign 计划、排程、原料采购、运输、外发加工以及质量状况等,并处理推进各部门遇到的各种问题,
Make sure on-time delivery and enhance the quality of customer service, Follow-up the order status, including campaign plan, scheduling, HRC status, Transportation, SSC processing and quality status and push other departments to solve all the issues met.
2.创建、释放交货单,并安排发货。
Create, release delivery order and arrange shipment
3.协助销售经理进行收款和催款流程,最大限度地保证客户在销售合同规定时间内进行付款;
Assist Sales Manager in payment collection and dunning process, to ensure to the maximum extend that customer proceeds payment in accordance with sales contract terms and conditions;
4.向销售经理、OMP以及客户分享订单状。保持与客户的联络,确保客户了解订单状况。
Share order status with Sales manager and OMP. And Keep contact with customer to make sure they know their order status.
5.创建转储交货单
Create transfer delivery order
6.维护客户关系
Maintain customer relationship.
任职要求:
流利的中英文书写和口语交流;
Fluent in Mandarin and English in both written and oral communication;
拥有良好的Word,Excel,PowerPoint或类似软件的操作知识;
Good knowledge of Word, Excel, PowerPoint or similar software;
有团队合作精神和知识共享的意愿;
Teamwork spirit and willingness of knowledge sharing;
积极主动的态度,自我激励的精神以及以追求成果为向导;
Proactive attitude, self-motivated and driven by results;
有独立工作以及主动寻找问题解决方案的能力。
Ability to work independently and take initiatives to find solutions.
以客户为向导,并有建立良好客户关系的热情;
Customer oriented and passionate with building good customer relationship;
有培训新人和其他团队成员的能力;
Ability to coach new comer and other members in the team;
熟悉ERP系统操作。
Familiar with ERP system.
熟悉供应链管理流程,了解计划、排程、原料采购、运输等基本知识
Acknowledge supply chain knowledge, understand planning, scheduling, purchasing and transportation
举报
分享
岗位职责:
1.保证订单的准时交付率并提升服务质量;及时跟进订单的生产状态包括campaign 计划、排程、原料采购、运输、外发加工以及质量状况等,并处理推进各部门遇到的各种问题,
Make sure on-time delivery and enhance the quality of customer service, Follow-up the order status, including campaign plan, scheduling, HRC status, Transportation, SSC processing and quality status and push other departments to solve all the issues met.
2.创建、释放交货单,并安排发货。
Create, release delivery order and arrange shipment
3.协助销售经理进行收款和催款流程,最大限度地保证客户在销售合同规定时间内进行付款;
Assist Sales Manager in payment collection and dunning process, to ensure to the maximum extend that customer proceeds payment in accordance with sales contract terms and conditions;
4.向销售经理、OMP以及客户分享订单状。保持与客户的联络,确保客户了解订单状况。
Share order status with Sales manager and OMP. And Keep contact with customer to make sure they know their order status.
5.创建转储交货单
Create transfer delivery order
6.维护客户关系
Maintain customer relationship.
任职要求:
流利的中英文书写和口语交流;
Fluent in Mandarin and English in both written and oral communication;
拥有良好的Word,Excel,PowerPoint或类似软件的操作知识;
Good knowledge of Word, Excel, PowerPoint or similar software;
有团队合作精神和知识共享的意愿;
Teamwork spirit and willingness of knowledge sharing;
积极主动的态度,自我激励的精神以及以追求成果为向导;
Proactive attitude, self-motivated and driven by results;
有独立工作以及主动寻找问题解决方案的能力。
Ability to work independently and take initiatives to find solutions.
以客户为向导,并有建立良好客户关系的热情;
Customer oriented and passionate with building good customer relationship;
有培训新人和其他团队成员的能力;
Ability to coach new comer and other members in the team;
熟悉ERP系统操作。
Familiar with ERP system.
熟悉供应链管理流程,了解计划、排程、原料采购、运输等基本知识
Acknowledge supply chain knowledge, understand planning, scheduling, purchasing and transportation
职能类别: 客服专员/助理
公司介绍
华菱安赛乐米塔尔汽车板有限公司(vama)坐落于湖南省娄底市经济开发区,由湖南华菱钢铁有限公司与安赛乐米塔尔合力创建,公司注册资本为26亿人民币。其中,华菱钢铁和安赛乐米塔尔分别持有51%和49%的股份。
valin arcelormittal automotive steel co., ltd. (vama), located at the economic zone of loudi city, hunan province, has been jointly established by hunan valin iron & steel co., ltd. and arcelormittal. the registered capital of the company is 2.6 billion yuan, with 51% and 49% held by valin steel and arcelormittal separately.
vama将专注于中国汽车市场,并努力为客户提供更安全、更环保的高端汽车钢材。在vama建成投产后,我们将为市场一系列的汽车钢材产品,包括那些可见部件、结构件、底盘件和车轮钢部件。在不久的未来,vama的产品供应将辐射沈阳和长春为中心的东北地区、以北京为中心的中国北方、以上海为中心的中国东部地区、以广州为中心的中国南部地区、以长沙、武汉为中心的中国中部以及以重庆和成都的中国西南地区。
vama will focus on the automotive market of china, and strives to supply safer and more environmental-friendly high-end automotive steel for the production in the local market. upon completion, vama covers a large range of automotive steel products including those for visible, structural parts, chassis parts and wheels of automobiles. in the future, vama’s output will radiate the northeast region centered by shenyang and changchun, north china centered by beijing, east china centered by shanghai, south china centered by guangzhou, central china centered by changsha and wuhan, and the southwest china centered by chongqing and chengdu.
同时,vama致力于为国际汽车制造商和产业***供应商的提供产品和服务,同时我们为国内汽车制造商和他们的供应商网络提供优质的汽车钢材解决方案。 vama将继续深化与安赛乐米塔尔的主要客户(如大众、通用、福特、psa、戴姆勒 ╟ 奔驰、宝马、丰田、本田、雷诺、菲亚特和日产)在中国的合作,并同时全力发展和大型国内厂商如吉利、奇瑞、东风、广汽,上海汽车和长安汽车等长远的合作关系。
meanwhile, vama aims to supply international carmakers and tier 1 suppliers as well as promote high-end solutions to the domestic car manufacturers and their supplier networks. vama will try to foster partnerships with arcelormittal’s major accounts present in china (such as volkswagen, gm, ford, psa, daimler-benz, bmw, toyota, honda, renault, fiat, nissan) as well as with the large domestic manufacturers like geely, chery, dongfeng, guangzhou auto, shanghai auto and changan.
vama是安赛乐米塔尔和华菱钢铁强强联合的结晶。在双方全力以赴的共同协作下,vama将与合作伙伴们一起,引领中国汽车行业跨上新的台阶。
vama is the product of a strong partnership between valin steel and arcelormittal. with the full support from both parts, vama will strive together with partners, towards leading china’s automotive industry to the next level.
网站(中文版):http://www.vamachina.com/zh/
website (english version):http://www.vamachina.com
valin arcelormittal automotive steel co., ltd. (vama), located at the economic zone of loudi city, hunan province, has been jointly established by hunan valin iron & steel co., ltd. and arcelormittal. the registered capital of the company is 2.6 billion yuan, with 51% and 49% held by valin steel and arcelormittal separately.
vama将专注于中国汽车市场,并努力为客户提供更安全、更环保的高端汽车钢材。在vama建成投产后,我们将为市场一系列的汽车钢材产品,包括那些可见部件、结构件、底盘件和车轮钢部件。在不久的未来,vama的产品供应将辐射沈阳和长春为中心的东北地区、以北京为中心的中国北方、以上海为中心的中国东部地区、以广州为中心的中国南部地区、以长沙、武汉为中心的中国中部以及以重庆和成都的中国西南地区。
vama will focus on the automotive market of china, and strives to supply safer and more environmental-friendly high-end automotive steel for the production in the local market. upon completion, vama covers a large range of automotive steel products including those for visible, structural parts, chassis parts and wheels of automobiles. in the future, vama’s output will radiate the northeast region centered by shenyang and changchun, north china centered by beijing, east china centered by shanghai, south china centered by guangzhou, central china centered by changsha and wuhan, and the southwest china centered by chongqing and chengdu.
同时,vama致力于为国际汽车制造商和产业***供应商的提供产品和服务,同时我们为国内汽车制造商和他们的供应商网络提供优质的汽车钢材解决方案。 vama将继续深化与安赛乐米塔尔的主要客户(如大众、通用、福特、psa、戴姆勒 ╟ 奔驰、宝马、丰田、本田、雷诺、菲亚特和日产)在中国的合作,并同时全力发展和大型国内厂商如吉利、奇瑞、东风、广汽,上海汽车和长安汽车等长远的合作关系。
meanwhile, vama aims to supply international carmakers and tier 1 suppliers as well as promote high-end solutions to the domestic car manufacturers and their supplier networks. vama will try to foster partnerships with arcelormittal’s major accounts present in china (such as volkswagen, gm, ford, psa, daimler-benz, bmw, toyota, honda, renault, fiat, nissan) as well as with the large domestic manufacturers like geely, chery, dongfeng, guangzhou auto, shanghai auto and changan.
vama是安赛乐米塔尔和华菱钢铁强强联合的结晶。在双方全力以赴的共同协作下,vama将与合作伙伴们一起,引领中国汽车行业跨上新的台阶。
vama is the product of a strong partnership between valin steel and arcelormittal. with the full support from both parts, vama will strive together with partners, towards leading china’s automotive industry to the next level.
网站(中文版):http://www.vamachina.com/zh/
website (english version):http://www.vamachina.com
联系方式
- 公司地址:上班地址:南滨路22号 长江国际写字楼33楼