长沙招聘

Overall Purpose of the Role:

- The Retention Manager's responsibility is to improve client retention within a defined territory or sector.
- To develop and deliver client retention and development initiatives which support business objectives.
- Review client situations and develop client-specific retention plans which retain and/or grow business through commercial and financially focused tender and bid processes.
- The Retention Manager will work proactively with sector leaders to ensure company initiatives and processes are used for the benefit of China business growth.


Job Description:

- Develop and agree a plan for market development and client retention within assign territory.
- Develop and agree client relationship development and retention programs.
- Identify renegotiation opportunities to extend and / or improve margins.
- Develop and manage client retention plans.
- Oversee successful response to re-tenders.
- Ensure SWOT analysis is commercially viable.
- Plan completion of consumer satisfaction surveys within territory.
- Ensure engagement and involvement of Marketing in bid design.
- Pricing policies in bid design drive sales and maximise profits.

Requirements:

- At least 5 years experience in contract retention field.
- Educated to Degree level in Hospitality.
- Sales / client management experience.
- Good appreciation of operational excellence.
- Highly literate and numerate.
- IT and computer literate (competent in all Microsoft packages).
- Proven attention to detail and dedication to ensure actions are followed-up and completed.
- Ability to effectively plan and organise own work.
- Excellent communication and presentation skills at senior management / executive level.
- Proposing and gaining agreement for tender submissions that cover the needs and expectations of all internal and external stakeholders.
- Good knowledge of food service industry.
- Manage clients by CRM.

If you would like to apply for this role or find out more, please contact hr@tojob.cn

TOJOB is a professional & experienced Executive Search firm with years of partnership with clients covering Chemical, Auto, Electrical, Pharmaceutical, Mechanical, Telecom, Textile, Finance, Hospitality, Luxury, FMCG, Media, Retail & Consumer Electronics, etc.