长沙招聘

为客户提供第一级的电话及邮件技术支持。负责回应用户的问题和请求，并做适当的记录，通知，转交和跟踪。
在日常工作中体现准确的技术支持和出色的客户服务能力。致力于提高技术和服务能力以提高客户的满意度。

知识和技能要求：

计算机或日语专业学士（或相当学历）
可以用流利的日语支持客户 (有海外背景优先)
一年以上的客户支持相关工作经验
具有支持windows 2000/xp, office, outlook，和解决网络连接问题的工作经验
出色的人际沟通技能
良好的解决、分析问题的能力
有客服技术支持经验者优先

Responsibility:
1. Working in a multi-language environment, provides 1st tier support to end user via telephone, email, voicemail and remote assistance
2. Communicate and cooperate with IT department to help end user resolve issue
3. Provide effective resolution
4. Resolve basic technical issue. Such as: Software, Hardware, Printer, OS, Office, VPN, Network and etc…
5. Process and follow the tickets in system
6. Basic IT operation management, such as: user management, share folder, mailbox and account. Communicate with end user
7. Abide to company IT policy and customer service agreement
8. Adapt to various business requirement.


Requirement:
Basic:
1. College degree or above
2. Good oral and written communication skill
3. Good customer service skill
4. Good typing skill
5. Time management skill
6. Fluent Japanese (日语一级或相当的水平)， Mandarin, English reading and writing skill
7. Willing to share the knowledge with peers
8. Good documentation skill
9. Work with pressure and good analysis ability
10. Good Computer skill
Advance:
1. Good Japanese or Cantonese
2. 1 year related working experience
3. Knowledge of Service desk software (Remedy, SDP..)
4. Familiar with mainstream hardware and software
5. Basic networking knowledge and troubleshooting skill (TCP/IP, WINS, DHCP, DNS, wireless, VPN)
6. Familiar with Lotus Notes
7. Knowledge and troubleshooting skill of peripheral equipment. Such as: Printer, Projector, Ploycom, USB device, PDA, Blackberry.
8. Knowledge of ITIL

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。