长沙招聘

岗位职责Responsibilities
Want to change the way the world gets work done?

Job Description:
Office 365 provide our customers with an opportunity to do work differently, by working like a network. Our Customer Success Managers coach our customers so that they can make the most of that opportunity and maximize the return on their investment. They do this by:

1.Providing the customer with inspiration of areas that would add value for them, by understanding the customer's business context and challenges and telling relevant stories
2.Being a broker who provides the customer with connections to networks of people and resources that would accelerate their rate of adoption, including partners, our own Services teams and internal and external materials
3.Acting as a source of curation of materials relevant to the customer's journey through productivity, collaboration and enterprise social, including helping the customer understand how to maximize their own contribution to the broader community

To perform this role effectively, a Customer Success Manager has to have a broad range of skills, including:

1.Ability to discuss business challenges and opportunities with those on the front line of organizations, including C level executives
2.A good understanding of how Office 365 can change the way business gets done and how to make this happen within organizations
3.Demonstrable experience of helping people understand and adopt different ways of thinking and different concepts
4.A good understanding of the technology involved, the typical issues and how to resolve them
5.Experience of establishing and working as an effective part of broader teams, networks and communities

The Customer Success Manager will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. They will serve as an escalation point for issues that impacts the customer’s success.

They will be required to maintain strong working relationships with other Microsoft customer facing personnel in the Sales, Services, Marketing and Product Management teams as well as our various partners.

Responsibilities:

Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their solution to be realized.

Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.

Facilitate the development of a community of customers, who routinely share best practices and the lessons they have learned. This will include being involved in organizing and participating in both online and offline events as well as being very active in communities such as the Yammer Customer Network.

Identify opportunities by collaborating with our local and global sales teams to ensure growth attainment.

Understand and asses customer requirements, level of adoption of the service and corporate structure as it applies to launching the service and driving adoption.

岗位要求Requirements
1.3+ years relevant work experience
2.Social Media / collaboration savvy and passion
3.Ability to converse confidently at all levels within a customer, including both line of business and IT
4.Experience of building successful trusted advisor relationships
5.Experience of working in multi-disciplinary teams
6.Experience with SaaS project implementation
7.Excellent presentation, written, and oral communication skills
8.BA/BS degree

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。