长沙招聘

岗位职责Responsibilities
1. Customer Issue Resolution & Responsiveness
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
- Define and understand the customer issue by creating the adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
2. Effective Communication & Collaboration
- Identify the right resource to collaborate with for tough & political hot problem.
- Collaborate with cross-team peers both proactively and reactively.
3. Operational Precision
- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
　
岗位要求Requirements
1. Bachelor Degree in Computer Science, Electronic Engineering or equivalent experience.
2. Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
3. Must have strong verbal and written English skills;
4. A minimum of 1 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
5. Strong analytical logic and problem troubleshooting skills.
6. Basic understanding of Micresoft Windows Server products or other OS product family.

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。