长沙招聘

PURPOSE
Through your passion for your product area(s) and drive to deliver exceptional service you will manage one of the departments within the store
You will lead your team to deliver an iconic customer experience
You will be responsible for the efficient running of your department and will support the senior store management team in managing the overall store operations

RESPONSIBILITIES
Leadership
Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies
Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc.
Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
Develop relationships and communicate effectively with relevant merchants for the department
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team

Drive for Results
Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures
Recruit, on-board and develop the department to ensure it has the right team and Specialists for your product area(s) to be able to serve customers passionately and effectively.
Leverage your Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop your team to achieve the highest quality of customer profile capture with every transaction
Drive the digital strategy and ensure employees are integrating technology into the customer journey using it to drive the never out of stock mind set
Continue to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual reviews for your team

Brand Protection
Be considered a specialist and an ambassador for your department's product categories
Cascade company communications to all members of your department and lead by example when embracing brand messages
Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business
Uphold and communicate the company culture and bring to life Burberry's core values - Protect, Explore, Inspire

QUALIFICATION AND SKILLS
Ability to demonstrate excellent leadership and people management skills. Proven ability to recruit, train, develop and assess talent
Strong verbal and written communication skills
Proven ability to increase sales and profitability
Demonstrate sound commercial and brand awareness
Proven ability to drive and maintain exceptional customer service standards
Ability to be flexible and adapt to change

EXPERIENCE
Proven strong performance within a store/concession management role in a high volume and high turnover store
Relevant experience in relation to the departments product category
Technical proficiency with SAP and MS applications

Please do register at our website and apply this position online through below link:
http://www22.i-grasp.com/fe/tpl_burberry03.asp?newms=jj&id=55018&aid=16912

Burberry is a luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience. The Company designs and sources apparel and accessories distributing through a diversified network of retail, wholesale and licensing channels worldwide. Since its founding in England in 1856, Burberry has been synonymous with quality, innovation and style. Now 150 years later, Burberry is writing another exciting chapter in its history. A dynamic, fast-pace, changing and evolving work environment are part of the Company as it continues to define new opportunities for growth and development in a demanding luxury arena.

Burberry是一个在多年龄层次和不同性别的受众中，具有显著英伦特色，全球享誉和独特品牌价值的国际化奢侈品牌。公司成立于1856年，总部设在伦敦，并在伦敦证券交易所上市。