长沙招聘

Functional Description
 
Job Functions
· 400 hotline inbound call answering and handling including inquiry, quotation and follow-up to maintain and improve customer satisfaction
· To establish a customer database step by step through direct contacts and job card history
· Order handling and reporting for spare parts direct sales through hotline
· To provide the accurate service reports to develop service business and management.
 
Major Tasks include, but not limited to:
· 400 hotline handling
-Answering customer calls, solving customer’s problems and make records
-Solving customer’s quotation, purchase, non-technical inquiry etc.
-Follow up every customer’s calls according to different needs
-Establish customer master data and update timely
-Make payment, submit to finance
· Customer satisfaction survey
-Responsible for making telephone survey to record customer satisfaction level and follow up if needed
-Maintain customer relationship, improve customer satisfaction
-Get customer suggestion and feedback by telephone visit, follow up timely
-Provide the accurate customer statistic and reports to analysis
· Quotation
-Strictly follow the principle to prepare formal quotation to customer such as service center, distributor, end-user etc.
-Prepare the quotation to customer within required working date
-Provide technical suggestion on customer quotation such as using kit part instead of component, using WINCAPS to select the service parts, seeking different resource to find the shot lead-time parts
· Order Processing
-To issue order and perform the processing of received orders to make sure the availability of request product specifications and terms of delivery.
-To follow-up the order day and day, ensure all of order schedule under our control. In case of any delay and change information, necessary communication and action must be taken.
-Helping customer expedite the delivery lead-time via different method such as suggest customer order kit parts instead of components, seeking different vendor etc.
· Payment
-Responsible to allocate all payment and submit to for approval.
· Report Consolidation
-To assist team leader in preparing reports, data and so on.
 
Qualification and Experience
· Bachelor degree holder in Engineering or Secretary
· 4 years above experienced with service coordination
· SAP knowledge
· Preferably 28 years above
 
Skills and Personal Attributes
 
· Fluency in oral, listening, and written in English
· Adaptable to the busy work that requires to sit all days
· Honesty and integrity to uphold the Company’s values
· Good interpersonal skills and able to work with people at all levels
· Team work spirits
· Self-driven with ability to prioritize tasks based on set objectives
· Enthusiasm and persistence in getting the job done
· Positive self-confidence and ability to deal with pressure
· Customer driven
· Being patient

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.