长沙招聘

Operations Manager – China

In this position, based in Shanghai and reporting to our China Business Unit Manager, you lead a team of 20 people (Team Leaders and Field Work Coordinators, based in Shanghai, Beijing, Shenyang, Chengdu and Guangzhou) to timely execute the fieldwork of the local, regional and international market research missions of your Business Unit, with key responsibilities:

To plan, recruit, train and certify a sufficient and adequate number of active Store Performance Evaluators to meet the current and forecasted missions in your operating areas. Work on a large scale development of our database, enhance strategies locally and regionally

To direct the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and Albatross project deliverable schedules.

To ensure the quality of the field surveys, their timely collection and electronic submission.

To pro-actively manage your missions’ inevitable logistic glitches with good project planning and timely identification, communication, validation and implementation of cost effective contingencies to salvage the integrity and deliverables of the mission.

To maintain good professional relationships with our Store Performance Evaluators, the commercial side of the business unit and Global Operations Support, to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction.

To coach and train your team members to handle projects and clients requirements, with strong leadership and projects follow up skills

To maintain excellent communications and reporting to the Business Unit Manager, Project Managers, and Business Support departments

You bring to this key managerial position in our organization:

Strong leadership, managerial, communication and operational skills with a success record of building and managing the team.

Ability to motivate the team on a daily basis to reach their objectives while ensuring strong adherence to the company policies, standards and ethics;

Ability and willingness to work under tight time constraints and strong pressure

A related university degree, with project management or logistics formal training and familiarization with updated project management computer tools and systems;

At least 4 to 5 years work experience, including team management;

At least one related and proven work experience in leading project(s), ideally in market research and/or the Luxury or High-end consumer products or services;

Proficiency in spoken and written English and Mandarin.


如果您对该职位感兴趣，请通过公司网站投递简历：https://albatrossasia.bamboohr.co.uk/applicant_tracking/view_position.php?id=113

Albatross CX has been the first choice for brands looking to assess their store performance, improve their customer experience, and build advocacy among luxury consumers. We currently work with over 200 of the world's most prestigious brands in more than 60 countries, helping them keep pace with the changing luxury market and the ever-evolving tastes of affluent shoppers in every region.