长沙招聘

收简历邮箱 pfizer_hr_north@pfizer.com

JOB SUMMARY

The Medical Information function works to become a renowned center of MI excellence and be regarded by our customers as a trusted resource for medical information and strategic insights for improving patient care.

The Medical Customer Relations Associate (MCRA) works in providing accurate, timely and balanced medical information to internal and external customers based on standard response document and Q&A. The MCRA also works in creating and updating general Local Standard Response Documents based on actual and anticipated customer demand for general query (non product related). Internally, the MCRA input to Customer Insights sharing. The MCRA ensures individual to deliver high quality MI support to the customers and achieve the goals.

KEY RESULT AREAS & JOB ACTIVITIES /TASKS

1. Daily verbally respond customer query to deliver accurate and balanced medical information to internal and external customers based on standard response document and Q&A. Timely report AE/PC based on SOP and WI requirement.

2. Daily Handle article and key word search request from internal and external customers.

3. Create and update local standard response documents based on actual and anticipated customer demand for general query (non product related).

4. Input to Customer Insight to provide customer trend from daily interaction with customers on a regular basis via

team quarterly report and product/ therapeutic area team meeting

5. Input to Maintenance, Improvement and promotion of the Service for the increasing working effective and efficient according to daily working experience.

REQUIRED SKILL SET

·Ability Functional

- Good customer focus sense

- Good communication & interpersonal skills

- Good Teamwork/collaboration

- Able to work under pressure in a busy environment

- Good working knowledge of Microsoft Word, PowerPoint and Excel

- Good customer service call handling skills

- Good English reading skill

- Ability to integrate data, summarize and communicate at point of service

·Cultural Competencies (Leader Behaviors)

- Sustain Focus on Performance

- Create an Inclusive Environment

- Encourage Open Discussion and Debate

- Manage Change

- Develop People

- Align Across Pfizer

·Educational /Training

- Minimum of College’s Degree, Medical & Pharmaceutical background preferred.

·Working Experiences

- Graduate or less than 1 year working experience.

职位简介

辉瑞医学信息团队致力于帮助医生和患者合理应用辉瑞产品，向客户提供值得信赖的医学信息，并向业务团队提供产品战略前瞻信息。

医学客户关系助理(MCRA)的工作，主要包括解答热线电话中客户提出的产品及产品相关领域问题，基于标准回复文档及时、准确地提供公正客观的辉瑞产品信息；根据客户咨询需求，创建与更新非产品相关的咨询回复文档；定期向公司内部同事反馈客户咨询分析。MCRA为客户提供高质量的医学信息支持，并确保完成工作目标。

主要工作职责

1. 根据常见问题标准回复文档，对内外部客户的日常电话咨询进行解答，为其提供准确、公正的医学信息。遵从公司政策和工作流程，及时报告辉瑞药品不良事件和产品投诉。

2.负责处理内、外部客户的原文查询和关键词检索咨询。

3. 根据客户的咨询需求，撰写/更新非产品相关的咨询回复文档。

4.根据客户的日常咨询问题，制作季度报告并向公司业务团队提供客户需求分析，协助业务团队了解产品关注趋势。

5.负责热线咨询工作的维护、改进与推广。

教育与工作经验要求

1. 教育/培训

· 大专及大专以上学历。医学/药学背景优先。

2. 工作经验

· 毕业生或工作经验不足一年者均可考虑。

· 有相关工作经验者优先考虑。

能力要求

· 关注客户需求

· 良好的沟通与人际交往能力

· 良好的团队合作精神

· 良好的抗压能力

· 熟练使用常用office办公软件

· 良好的英语阅读能力

· 能够根据现有资料，快速准确的为客户提供恰当回复

· 普通话标准

辉瑞公司（Pfizer Inc.）创建于1849年，迄今已有160多年的历史，总部位于美国纽约，是目前全球***的以研发为基础的生物制药公司。辉瑞致力于运用创新的科学技术以及全球资源来改善每个生命阶段的健康和福祉。
我们的目标是“不断创新为患者带来能显著改善其健康的药物”。我们的使命是“成为一家卓越的创新型生物制药公司”。
2012年辉瑞公司全年合计收入590亿美元，研发投入78亿美元。辉瑞在全球拥有9万多名员工，59家生产基地，业务遍及全球150多个国家和地区。2012年财富全球500强企业中辉瑞排名126位。
目前辉瑞公司的产品覆盖了包括化学药物、生物制剂、疫苗、健康药物、动物保健品等用于人类、动物和消费者保健等诸多广泛而极具潜力的治疗及健康领域，同时其卓越的研发和生产能力处于全球领先地位。
在人类和动物药品的发现、开发和生产过程中，辉瑞始终致力于奉行严格的质量、安全和价值标准。每天，分布在世界各地的辉瑞员工致力于促进当地医疗卫生的发展以及探索能够应对当今最为棘手疾病的预防和治疗方案。
辉瑞还与世界各地的医疗卫生专业人士、政府和社区合作，支持世界各地的人们能够获得更为可靠和可承付的医疗卫生服务。这与辉瑞作为一家世界领先的生物制药公司的责任是一致的。160多年来，辉瑞一直努力为人们提供更好、更优质的服务。
辉瑞生物制药目前在华上市的创新药物已超过50个，其治疗领域涵盖了心脑血管及代谢、抗感染、中枢神经、抗炎镇痛、抗肿瘤、泌尿、疫苗及等诸多领域。其中如立普妥®、络活喜®、万艾可®、舒普深®、希舒美®、沛儿®、索坦®许多产品在市场上处于领先地位。为了让中国的广大患者能及时接受与全球同步的先进的药物治疗，辉瑞未来将进一步加大和加快在华新药引进和上市的力度和速度。
辉瑞健康药物旗下的善存®、钙尔奇®、惠菲宁®等消费保健产品也在中国市场家喻户晓，并以其优异的品质深受广大消费者的青睐；辉瑞旗下的硕腾动物保健品*为中国的动物保健市场提供各类领先的动物疫苗和动物药品。

At Pfizer, we apply science and our global resources to improve health and well-being at every stage of life. We strive to set the standard for quality, safety and value in the discovery, development and manufacturing of medicines for people and animals. Our diversified global health care portfolio includes human and animal biologic and small molecule medicines and vaccines, as well as nutritional products of healthcare industry and many of the world's best-known healthcare products such as Centrum. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time. Consistent with our responsibility as the world's leading biopharmaceutical company, we also collaborate with health care providers, governments and local communities to support and expand access to reliable, affordable health care around the world. For more than 160 years, Pfizer has worked to make a difference for all who rely on us.