长沙招聘

1. 制定并完善呼叫中心全体员工培训体系，并在实施过程中不断提高员工服务意识和专业化水平。
Establish and improve the training system of call center, continuously improve staff consciousness of service and staff professionalism in the process of practice.
2. 完善呼叫中心新进员工以及在职员工的培训，并参与具体培训工作。
Improve the training system of new employees and in-service staff, also, participate in the training.
3. 定期开展各类专业研讨会及心理辅导会，对员工进行合理地疏导，提高员工的工作积极性。
Carry out regular professional seminars and counseling sessions to release pressure for employee which help to increase their motivation.
4. 参与客服中心人员工作流程的梳理及服务话术的规范。
Participate in sorting out the working process for employee, regulating the standard the way of communication with customers in the process of service.
5. 对培训的输出结果进行后续监督，不断完善和改进培训机制。
Monitor the result of training, continuously improve the training mechanism.
6. 整理客户满意度回访及客户报表，分析其中出现的潜在问题，并针对潜在问题制定培训方案。
Sort out and analyse the report of customer satisfaction, detect the potential problems, and make the training plan.
7. 维护呼叫中心内部的业务信息网，上传内部培训记录和各合同操作细则。
Maintain the inside information web of Call Center, upload the internal training material and contract form.
8. 完成上级交代的其他任务。
Finish other tasks arranged by superior leader.

任职要求：
1.大专以上学历，一年及以上管理工作经验优先。
College degree and above; 1 year and above working experience about management is preferred.
2.良好地中英文听、说、读、写能力。
Good reading and writing skill in English.
3.熟练使用Office软件：Word、Excel、PPT、Visio。
Excellent in using the software of Microsoft Office. eg: Word, Excel, PPT, Visio.
4.汽车/人力资源管理/心理学专业毕业者优先。
Major in Auto, human resource management or psychology is preferred.
5.有亲和力，擅长人际沟通，善于协调员工与管理者之间的关系。
Excellent communication skill and good at coordination of the relationship between employees and managers.

ROAD CHINA ASSISTANCE( http://www.roadchina.com.cn)
MAPFRE ASISTENCIA commenced operations in China on the 25th of August 2004. The company's activities in this country focus on the provision of Assistance Services to individuals and companies.
MAPFRE ASISTENCIA is a multinational insurance, reinsurance and services company founded in Madrid (Spain) in 1989, which today operates in Europe, America, Asia, and Africa.
We are specialist and international leader in Assistance and Specialty Risks which offers its clients integral solutions in four business sectors: motor, home, health and travel.In MAPFRE ASISTENCIA we have available a wide range of products which show just how extensive our knowledge of the insurance sector is. It is for this reason we were awarded the ITIJ Award certifying us as the best international assistance company.
All our professional employees have a commitment to your satisfaction, which we obtain by following three basic principles: outstanding quality in our services and actions; constant innovation and creativity in our products; and our own technological developments.

MAPFRE ASISTENCIA belongs to MAPFRE GROUP(http://www.mapfre.com), an independent Spanish corporate group that undertakes insurance activities mainly in Europe and Latin America, in both of which it is one of the leading companies. Mapfre was enlisted in Fortune's 500 Global list. (No. 463 on 2008 edition,No.394 on 2009 edition, No.357 on 2010 edition)

     路华救援（北京）有限公司（ROAD CHINA ASSISTANCE）成立于2004年8月，是曼福集团在中国的分支机构，主要致力于中国境内的道路救援业务及中国公民的境外旅行救援业务。公司总部注册在北京，管理与运营中心在上海。
   路华救援的母公司曼福集团(www.mapfre.com )是西班牙的知名财团。根据美国财富杂志公布的2010年世界五百强名单中排名第357位（2009年排名第394位）。
   曼福早在上世纪80年代就已经开始与中国本土的企业展开了不同领域的合作，在中国经济日益蓬勃的大环境下，2004年4月，曼福集团正式进入中国市场。关于集团及业务的详细介绍请点击上文英文版中相应链接。

公司网站：http://www.roadchina.com.cn
公司地址： 上海延安西路1538号副楼3-4楼
E-mail: hr@roadchina.com.cn