Customer Services Specialist (Air Import)
CEVA Logistics
- 公司规模：10000人以上
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2015-03-04
- 工作地点：上海-浦东新区
- 招聘人数：1
- 职位月薪：面议
- 职位类别：物流专员/助理
职位描述
岗位职责：
Customer service representative who is handling air import shipment into Shanghai station coverage.
Work with origins, gateway, Customs broker, trucker to ensure the import shipments are smoothly customs cleared and delivered to consignee on time.
1. Receive and check pre-alert to be prepared for incoming shipments
2. Confirm arrival status and send arrival notice to consignee on time
3. Co-ordinate Customs Clearance process
4. Arrange door delivery
5. Provide timely shipment status update to customer
6. Prepare and send report to customer if required
7. Confirm billing details (revenue and cost) for each shipment, and responsible for fixing any billing issues with origin
Daily interaction/communication with:
- Customers
- Overseas origin offices
- Gateway operations team
- Customs broker
任职要求：
1. Min 2 years working experience in air import customer service and/or operations in multi-national freight forwarders
2. Good written English Oral English capability, be able to communicate with foreigner
3. Good PC skills especially in MS Excel
4. Good communication skills
5. Import customs brokerage knowledges and experiences is a plus
Customer service representative who is handling air import shipment into Shanghai station coverage.
Work with origins, gateway, Customs broker, trucker to ensure the import shipments are smoothly customs cleared and delivered to consignee on time.
1. Receive and check pre-alert to be prepared for incoming shipments
2. Confirm arrival status and send arrival notice to consignee on time
3. Co-ordinate Customs Clearance process
4. Arrange door delivery
5. Provide timely shipment status update to customer
6. Prepare and send report to customer if required
7. Confirm billing details (revenue and cost) for each shipment, and responsible for fixing any billing issues with origin
Daily interaction/communication with:
- Customers
- Overseas origin offices
- Gateway operations team
- Customs broker
任职要求：
1. Min 2 years working experience in air import customer service and/or operations in multi-national freight forwarders
2. Good written English Oral English capability, be able to communicate with foreigner
3. Good PC skills especially in MS Excel
4. Good communication skills
5. Import customs brokerage knowledges and experiences is a plus
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email：shiela.yao@cevalogistics.com
- 公司地址：上海市蒙自路763号丰盛创建大厦1座23楼 (邮编：200023)