长沙招聘

（需求一）应聘者需发送简历至 joblbn@ciicsh.net
职 责：
1.Enter and process of customer orders
2.Respond promptly to inquiries form customers via telephone or email
3.Check product availability in warehouse and delivery date
4.Track every detail of order process, cooperate with customers
5.Arrange delivery
6.Resolve customer complaints or issues
7.General support to sales team

要 求：
1.Bachelor or above
2.Minimum 1 year of relevant experience in customer service
3.Excellent communication, negotiation and written skills as well as ability to interface with all levels of customers
4.Excellent communication skills both in Mandarin and English, CET-4 or above
5.Customer service oriented and ability to work independently
6.Able to strongly follow up on customer inquires, complaints etc.
7.Excellent computer skills-Word, Excel. Experience in ERP preferred
8.Good team player


（需求二）应聘者需发送简历至 jobzhwj@ciicsh.net
职 责：
Participates actively in all quality improvement activities to enhance customer satisfaction and business results.
Reviews enquiries and contracts to ensure that customers’requirements are well-understood and can be satisfied within company’s ability and policy.
Prepares quotation in SCSS accurately and according to the defined company standard and policy for customer to facilitate business negotiation.
Prepares contracts (if required) and perform contract review to ensure that customers’ requirements are well defined in the contracts and are within company’s capability and policy. This responsibility is not applicable to those contracts received and reviewed by CS Supervisor and Unit Head.
Performs order follow-up which includes order entry, acknowledgment and monitoring of delivery changes to ensure that customers’ requirements are fulfilled satisfactorily.
Coordinates with SKF Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction.
Works closely with customers and related functional areas on delivery and payment arrangement to prevent unnecessary pile-up of stock.
Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers.
Assists in sales forecasting of backorders to facilitate the monitoring of sales target achievement.
Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status.
Coordinates with related functions or importer assigned by customer to arrange delivery of physical goods and related documents such as invoice, packing list etc. to customer on time according to customer’s requirement.
Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection
Supports distributor to ensure a smooth TecCom operation.
跟踪、处理订单相关流程

要 求：
Bachelor's degree in logistics management/ international trade/business/administration/economics or equivalent
Good interpersonal, communication and coordination skill
Fluency in English and Mandarin
Basic PC skills especially in handling data processing and word processing
本科学历，1年左右相关订单处理、物流经验等相关背景

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com