长沙招聘

职 责：
This position is part of the global Helpdesk team within Enterprise Information Services (EIS) department. EIS Helpdesk provides worldwide first and second level technical desktop support for employees. The focus of the tactical side of the EIS Helpdesk is on the immediate support of customers, high first contact resolution and maintaining customer-facing service level commitments.

A world leader in 3D design, engineering, and entertainment software, Autodesk delivers the broadest product portfolio to empower customers to digitally design, visualize, and simulate their ideas.

Job Title and Number: EIS Service Request Specialist
Location: Shanghai Puxi, China

Responsibilities:
1. Perform account set up and administration functions for various EIS supported applications, such as Active Directory, VPN, SAP, Salesforce, Business Objectives and so on.
2. Make sure that the customer's service requests are resolved within the pre-defined Service Level Agreement (SLA).
3. Document customer interactions and problem resolutions in the issue tracking system. Provide proactive status communication to customers.
4. Act as primary interface to user community by representing and enforcing EIS processes and policies. Implement and follow standards and policies as defined by corporate and division senior management; escalate exceptions to direct manager or senior management staff. Relay customer feedback to appropriate service groups within EIS. Notify senior Helpdesk Support team members of customer impacting events. May also relate action taken back to customer.
5. At senior levels, (may) mentor new Helpdesk team members regarding both technical information and work processes. Write and implement process for team and customer support. (May also) participate in interviewing and hiring for the department.

要 求：
1.BS in Information System Management or equivalent.
2.Minimum 1 or 2 years work experience.
3.Good command in English reading, writing and speaking.
4.Basic knowledge of Microsoft Windows operations system, Active Directory and network.
5.Team player.
6.Be able to understand internal process and audit requirements relevant to the tasks being assigned.
7.Be able to pay attention to details and deliver accurate solution that meet customers’ needs, at the same time conforming to processes and audit
requirements.
Preferred Qualifications:
Similar work experience is a plus.
With less technical background, as long as she can use computer proficiently.

工作地点：浦东新区浦电路

中智上海经济技术合作有限公司（简称中智上海公司）是中智全国性服务网络战略布局中重要的战略成员。目前，中智上海公司服务2万余家客户企业，雇员数达77万。公司主营业务包含：人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年，中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年，公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年，中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神，积极践行社会责任，不断追求卓越，持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com