长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙客服专员/助理(非技术)招聘

Customer Service Representative

上海猎英人才服务有限公司

  • 公司规模:少于50人
  • 公司性质:民营公司
  • 公司行业:中介服务

职位信息

  • 发布日期:2015-05-22
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:3-4年
  • 学历要求:本科
  • 语言要求:英语
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Job Descriptions:
1. Provide back office customer service and logistics support in Greater China & South East Asia from receiving customer's order to shipments, follow up and after-sales support.
2. Outbound transportation from plant/warehouse in this region to China mainland customers by working together with trucking company.
3. Export Sea/Air shipment booking to outside China countries with contracted LSP.
4. Provide necessary export required documents to support export Customs clearance.
5. Track and trace export shipments and update status in a timely manner, incl. follow up vessel/flight details, ATD/ATA confirmation & provide documents to customers.
6. Coordinate export and domestic delivery issue by communication with agents / Forwarders / Warehouse, etc.
7. Manage customer complaints on supply chain/ logistics matters & work with Sales people to solve customer’s complaint such as damage, delay.
8. Check warehouse inventory report & activity report
9. Data oriented, accurate record keeping.
10. Other job assigned.

Qualifications:
1. Bachelor degree in relative area ( business administration/ supply chain/ international trading / domestic distribution … and etc )
2. At least 3 years of relevant working experience in Customer Service/ Logistics/ Shipping, preferably with SAP experience
3. Basic knowledge of chemical/ plastics industrial and operations process, air and ocean logistics an added advantage
4. Familiar with import/ export operation, especially WGQ Free Tax Zone operation.
5. Good oral and written communication skills in English & good interpersonal skills.
6. Be flexible with an ability to learn quickly.
7. Knowledge of Microsoft Office software.

Email: yummi.yao@eagleconsulting.cn

公司介绍

We are a boutique staff selection firm specialized in automotive, electrical/electronics, chemical, mechanical, engineering sectors. Our consultants and researchers all possess active track record in the staff selection business. We have continuously and successfully served multinational and sizeable local enterprises for their recruitment needs.
 
Our market positioning is clear that we are good at identifying middle level management and professional staff. We believe that a strong middle level is the key of business sustainability and development for all companies. Our years of experience in the staff selection industry give us thorough understanding on how to match the needs of employers and the advantages of candidates. We provide “no-frills” while focused services that is time and cost effective to both employers and ourselves.
 
We are in association with Recruit Holdings; a Hong Kong listed company that operates ***************, a leading recruitment portal in Shanghai. The shared resources enable us to access to a broader spectrum of candidates.

联系方式

  • Email:dan.zhu@eagleconsulting.cn
  • 公司地址:天津市市区