Air Exp. Customer Service Specialist
CEVA Logistics
- 公司规模：10000人以上
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2015-01-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：1年
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：其他
职位描述
Job Title: Air Exp. Customer Service Specialist
Job Purpose
Daily operation on air export business between internal and external customer.
Key performance area and measurements
- 60% Be responsible for daily operation for air export business
Productivity for daily operation: one HAWB/per hr.
On-time performance: not less than 80%
- 15% Delivery excellent service to external and internal customer and Proactively work to reduce risk and potential claims.
Customer complaining: less than 2 times per quarter
Human error: less than 2 times per quarter
- 10% Keep the continues improvement for daily operation
Identify at least ONE process gap per month
- 10% Actively attend customer meeting by con-call or face to face
Based on customer or account owner request
- 5% Other duties as assigned
Knowledge, Experience & Skills
Education & Qualifications
College degree or above
Be able to read,write ,communicate fluently in English
Knowledge & Skills
Familiar with air export process
Good PC skill
Experience
Work in Business/Logistics, with minimum 1 year related
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email：shiela.yao@cevalogistics.com
- 公司地址：上海市蒙自路763号丰盛创建大厦1座23楼 (邮编：200023)