长沙招聘

BASIC FUNCTIONS
Under the general supervision of Senior Customer Service Manager, this position is required to provide online technical service to customer and dealer’s after-sales personnel. This will also enable us to better service and other needs.


SPECIFIC RESPONSIBILITIES
To respond to customer’s technical enquiries.
To provide installation instructions to online customers.
To provide on line technical support to dealer’s after -sales personnel
To explain technical parameters and specifications to customer
To train CALL CENTER Agent on product knowledge.
To work closely with Technical Support Department and all KOHLER plants on the knowledge base updating.
Monitor systematic risk of product quality issue.
To finish other tasks assigned


RELATIONSHIPS AND CONTACTS
Reports to Associate Manager –Customer Service
Frequent contacts with distributors
Frequent contacts with Technical Support Department
Frequent contacts with plants
Frequent contacts with Sales Department
Frequent contacts with Marketing Department
Frequent contacts with end users


EDUCATION AND EXPERIENCE REQUIREMENTS
1. College graduate or above with minimum two years technical support experience
2. Good communication skill and basic understanding of English
3. Well computer literate MS-Office skills are required

科勒公司创立于1873年，是世界领先的卫浴及厨具设备制造商。不论在技术、工艺及款式上，科勒都为家居带来无可比拟的创意和美感。科勒在全球拥有55多家制造工厂，超过33,000名员工。在中国，科勒建立了9家工厂，并在北京、广州、成都、武汉、杭州、南京、深圳、香港设有销售办事处。为满足业务拓展需要，科勒（中国）投资有限公司诚聘人员，公司将提供具有挑战性的工作环境以及良好的培训和发展机会。

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