长沙招聘

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities
1.Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
2.Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
3.Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
4.Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
5.Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
6.Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
7.Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge
*Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise
*Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership
*Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving
*Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact
*Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
*Explains difficult or sensitive information; works to build consensus

Education:
*Bachelor's Degree, Engineering background
*6 Years of Experience and above

应用材料公司是材料工程解决方案的领导者，全球几乎每一个新生产的芯片和先进显示器的背后都有应用材料公司的身影。凭借在规模生产的条件下可以在原子级层面改变材料的技术，我们助力客户实现可能。应用材料公司坚信，我们的创新必能驱动先进科技成就未来。

应用材料公司在中国有着30多年坚实的发展历史，业务遍及全国。1984年，应用材料公司在北京设立了中国客户服务支持中心，成为***家进入中国的外资芯片制造设备公司。通过为中国的高科技制造业提供长期支持，应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的***供应商之一。在设备销售业务之外，应用材料公司还建立了一支经过良好培训、经验丰富的服务团队，为亚太地区不断增长的客户提供大力支持。