长沙招聘

Albatross Global Solutions

We are an international market research provider dedicated to improving premium and luxury brands’ performance. We help premium and luxury brands enhance the way they engage their consumers at the store and through other touch-points and, as a result, improve their sales.

Albatross is organized around 2 service offerings headquartered in Shanghai: Store Performance and Consumer Insights. Our qualitative and quantitative market research offerings are delivered through our extensive network of 19 Business Units in Asia, Europe, the Middle East and the Americas. Please visit our Website at www.albatrossasia.com to learn more.

To consolidate our competitive advantages, continue improving or service offerings and expand our market research in other segments of the premium and luxury brand sectors we are constantly on the look-out for talent, and are currently seeking our next:

Application Support Specialist

In this position based in Shanghai Xuhui District and reporting to our Global Planning Manager, you are mainly tasked to:

Supervise the help desk Support Assistant and resolve escalated issues
Communicate with and support the System Development team for unsolved issues/necessary developments
Provide the technical analysis and solution design of identified website developments
Keep record of implementations and costs
Maintain the overall production environment and ensure user’s compliance to our standard procedures
Contribute to process development and best practice
Maintain, develop and communicate documentation of support, processes and procedures
Manage User’s access to the system
Perform other duties as assigned
You bring to this position:

Degree in computer science or related technology, or equivalent work experience
Knowledge of html, Javascript. Basic Knowledge SQL/My SQL Queries is a plus
3 years working experience in a technical support role
Demonstrate clear, effective and readily understood verbal and written communication skills in English
Ability to work with end users and troubleshoot issues in a courteous manner
Ability to understand end user workflow
Ability to execute complex tasks through organization and driven approach
Experience working in a help desk environment closing tickets is a plus

Albatross CX has been the first choice for brands looking to assess their store performance, improve their customer experience, and build advocacy among luxury consumers. We currently work with over 200 of the world's most prestigious brands in more than 60 countries, helping them keep pace with the changing luxury market and the ever-evolving tastes of affluent shoppers in every region.