Customer Service Support(商务助理类)
POLYCOM通讯技术(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:计算机软件 通信/电信/网络设备
职位信息
- 发布日期:2015-01-28
- 工作地点:北京
- 招聘人数:1
- 工作经验:2年
- 学历要求:本科
- 语言要求:英语
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术) 商务助理
职位描述
ESSENTIAL FUNCTIONS (Include special duties and responsibilities)
-Responsible for providing analytical and administrative support for service team.
-Customer care project and follow up with all regional service and sales team with the visit plan rules in the future
-Customer database setup and maintain
-Consolidate service date for report
-Assist service team to provide documents and keep files
- End user survey and telephone support
- Some service pricing support and lab equipment management
QUALIFICATIONS (Include education, technical expertise, skills and experience required)
-Minimum of 2 years previous work experience
-Strong applications experience (MS Excel, PowerPoint, etc.)
-Excellent communication skills (in English and Mandarin)
-Excellence customer focus and adaptability
-Responsible for providing analytical and administrative support for service team.
-Customer care project and follow up with all regional service and sales team with the visit plan rules in the future
-Customer database setup and maintain
-Consolidate service date for report
-Assist service team to provide documents and keep files
- End user survey and telephone support
- Some service pricing support and lab equipment management
QUALIFICATIONS (Include education, technical expertise, skills and experience required)
-Minimum of 2 years previous work experience
-Strong applications experience (MS Excel, PowerPoint, etc.)
-Excellent communication skills (in English and Mandarin)
-Excellence customer focus and adaptability
公司介绍
Polycom is changing how people collaborate. We are the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Video Solutions. The RealPresence Video Solutions interoperate with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. With revenues of $1.5 Billion for 2011, a debt free balance sheet and over 600 patents issued or pending, Polycom leads a market expected to grow to nearly 4.1 billion by 2015.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
We seek to wow our customers, both internal and external, every day.
We strive to succeed together, through collaborative and effective interactions.
We believe in the importance of being creatively bold and seeking to be innovative in our work.
We are relentless in overcoming obstacles and delivering excellence in everything we do.
We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
We seek to wow our customers, both internal and external, every day.
We strive to succeed together, through collaborative and effective interactions.
We believe in the importance of being creatively bold and seeking to be innovative in our work.
We are relentless in overcoming obstacles and delivering excellence in everything we do.
We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.
联系方式
- Email:chinahr@polycom.com
- 公司地址:上班地址:北京市朝阳区新源南路3号,平安国际金融中心A座25层