长沙招聘

Purpose of job:

- To perform the task of solving customer’s complaints and the company’s order processing, aim to obtain the benefit of the company and the customer as well.

- To coordinate technical force of internal and authorization service center to provide effective and efficient service to customer.

- To provide the accurate service statistic and reports to develop service business and management.

Main duties and responsibilities:

l Service Coordinate

-Handling service request from sales or customers, coordinate all internal department to ensure the service complete

-Contact with filed service engineers, including internal engineers and 3’rd party engineers

-Arrange the service request to right service engineers according to capacity, product, and get it confirmed with customer for both satisfactions

-Arrange and coordinate the authorized service centers to implement the site/workshop service locally for customers’ satisfaction

-To close follow up the time schedules of all service activates agreed upon and take appropriate action in case of deviations

-Service call handling, perform as first line window to diagnose the problem and answer customer complain

-Record and update the database of service job card and documentation

l Order Processing

-To issue order and perform the processing of received orders to make sure the availability of request product specifications and terms of delivery.
-To follow-up the order day and day, ensure all of order schedule under our control. In case of any delay and change information, necessary communication and action must be taken.

-Helping customer expedite the delivery lead-time via different method such as suggest customer order kit parts instead of components, seeking different vendor etc

-Follow and coordinate with finance team for establish the service center master data if necessary

-Follow and coordinate with DC planning for new material code set up

l Quotation

- Strictly follow the principle to prepare formal quotation to customer such as service center, distributor, end-user etc
- Prepare the quotation to customer within required working date

- Provide technically suggestion on customer quotation such as using kit part instead of component, using WINCAPS to select the service parts, seeking different resource to find the shot lead-time parts

l Payment

-To Check in due time with internal finance unit on customer’s solvency

-To be responsible to audit the clam of authorization service center and ensure the monthly payment to them accuracy and timely

-To be responsible to allocate the correct cost to sales team and service team

l Customer Interface

- To update information, policy, SOP in insite as well as public serve in time

- To provide daily operation and administration training to internal staff, authorization service center and customer

- To visit customer if necessary to solve the problem and customer voice collection

l Report Consolidation

-To record and update the database of service job and documentation

-To assist team leader in preparing reports, data and so on

-To be responsible for filing all service materials such as Job Card, Project file, Quotation etc。

Education and training:

- Diploma or degree holder in Engineering or Administration

- Good command in oral, listening, reading and written Chinese and English

Experiences:

- At least 3 years’ experience with administration and coordination

- Extensive knowledge of MS office, Outlook

- Experience in SAP will be advantage

- Excel, Access, Outlook skillful will be highly appreciate

Personality:

- Good communication skills

- Ability to work in independent

- Result driven

- Team work spirit

- Customer driven

- Patient

- Adapt the busy work

- Willing to do the over work some time

- Can handle multi-task within target timeframe

Physique:

- Mature, good mental attitude

- Easy going

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.