客服技术支持工程师(深圳)
中智上海经济技术合作公司
- 公司规模:500-1000人
- 公司性质:国企
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2015-01-20
- 工作地点:深圳
- 招聘人数:若干
- 工作经验:3-4年
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:维修工程师
职位描述
职 责:
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via
telephone or at customer site. Ensures equipment enhances customer production.
- Repairs and updates equipment at customer facility. Evaluates equipment to determine
type and extent of problem. Repairs involve board problems which can be performed
using standard procedures as well as system level problems which have multiple causes
and for which no standard procedures exist.
- Repairs of system level problems are based on CSE technical knowledge, education and
training.
- May access and determine the problems existing in customers' processes such as
chemical leaks or contamination, and as a result may recommend shutdown of customer
fab due to unsafe conditions.
- Conducts customer orientation and technical training on all aspects of equipment
maintenance support for user applications.
- Prepares fields service reports on customer support activity, make recommendations for
improvement.
- Assists other field service engineers as appropriate. Provides guidance and technical
assistance to Installation Engineer on installations at customer sites or on
installing/dismantling demonstration machines. May provides guidance to less senior
CSE.
- Travels by car or commercial transportation to customer facility.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge
using available systems.
- May dispatched on calls based on assigned account and tools.
要 求:
- Bachelor degree or equivalent work experience in supporting complex capital
equipment for the semiconductor industry is required.
- Level 3 Certification is required and needs re-certification every 18 months.
- Proficient in computer MS office and other applications.
- Strong communications skills.
- Proficient in the English language.
- Responsible working attitude, strong team spirits and good potential to provide
guidance to team members.
- Ability to work under pressure.
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via
telephone or at customer site. Ensures equipment enhances customer production.
- Repairs and updates equipment at customer facility. Evaluates equipment to determine
type and extent of problem. Repairs involve board problems which can be performed
using standard procedures as well as system level problems which have multiple causes
and for which no standard procedures exist.
- Repairs of system level problems are based on CSE technical knowledge, education and
training.
- May access and determine the problems existing in customers' processes such as
chemical leaks or contamination, and as a result may recommend shutdown of customer
fab due to unsafe conditions.
- Conducts customer orientation and technical training on all aspects of equipment
maintenance support for user applications.
- Prepares fields service reports on customer support activity, make recommendations for
improvement.
- Assists other field service engineers as appropriate. Provides guidance and technical
assistance to Installation Engineer on installations at customer sites or on
installing/dismantling demonstration machines. May provides guidance to less senior
CSE.
- Travels by car or commercial transportation to customer facility.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge
using available systems.
- May dispatched on calls based on assigned account and tools.
要 求:
- Bachelor degree or equivalent work experience in supporting complex capital
equipment for the semiconductor industry is required.
- Level 3 Certification is required and needs re-certification every 18 months.
- Proficient in computer MS office and other applications.
- Strong communications skills.
- Proficient in the English language.
- Responsible working attitude, strong team spirits and good potential to provide
guidance to team members.
- Ability to work under pressure.
公司介绍
中智上海经济技术合作有限公司(简称中智上海公司)是中智全国性服务网络战略布局中重要的战略成员。目前,中智上海公司服务2万余家客户企业,雇员数达77万。公司主营业务包含:人力资源外包、招聘+业务外包、国际业务、培训业务和贸易服务五大板块。2013年,中智上海公司荣获由上海市政府颁发的“上海市质量金奖”。2016年,公司荣获由国家质检总局颁发的第二届“中国质量奖”提名奖。2018年,中智上海公司第一批获得由上海品牌国际认证联盟颁发的“上海品牌”荣誉。中智上海公司秉承“诚信、尊重、公正、专业”的服务精神,积极践行社会责任,不断追求卓越,持续为客户和雇员创造价值。
应聘者请发简历至 resume@ciicsh.com
应聘者请发简历至 resume@ciicsh.com
联系方式
- Email:resume@ciicsh.com
- 公司地址:地址:span上海