长沙招聘

The role of TechNet Forum Support Engineer is to provide and facilitate the delivery of responsive and reliable technical solutions and information to worldwide IT Professionals through forum-based electronic support.

Problem Resolution

l Provide and facilitate the delivery of technical solutions and information to customers in English.

2 Understand and learn MS products and technologies.

3 Accept and resolve problems as appropriate for individual skill level.

4 Escalate problems as necessary.

5 Meet service delivery guidelines within the principles of the Customer Focused Culture.

6 Responsible for achieving the team business goal of the service request volume and customer satisfaction rate.

Effective Communication

Utilize effective verbal/written skills to communicate with partners and peers.

Knowledge Sharing Contribution

Welcome and initiate collaboration as necessary.

Effective Communication

Demonstrate ability to recover from dissatisfied-customer situations.

Knowledge Sharing Contribution

1 Contribute to content and technical community efforts.

2 Provide mentoring and training to others within your technical specialty.

l Bachelor degree. Better in computer science or EE.

2 Certification in CET-4 is a must. Better in CET-6.

3 Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.

4 MCP Certified in at least one of the technologies supported is preferred.

5 In-depth understanding of at least 2 of the following technologies:

6 Good Communication skill. Excellent written and verbal communication skills in both Chinese and English.

7 Ability to work in a fast paced environment.

8 Excellent demonstrated customer service skills, one year technical support experience is preferred. Consulting or service related working experience is a preference.