长沙招聘

Core Responsibilities

Problem Resolution

• Provide and facilitate the delivery of technical solutions and information to customers in English.
• Understand and learn MS products and technologies.
• Accept and resolve problems as appropriate for individual skill level.
• Escalate problems as necessary.
• Meet service delivery guidelines within the principles of the Customer Focused Culture.
• Responsible for achieving the team business goal of the service request volume and customer satisfaction rate.

Effective Communication

• Utilize effective verbal/written skills to communicate with partners and peers.

Knowledge Sharing Contribution

• Welcome and initiate collaboration as necessary.

Facilitating Responsibilities

Effective Communication

• Demonstrate ability to recover from dissatisfied-customer situations.

Knowledge Sharing Contribution

• Contribute to content and technical community efforts.
• Provide mentoring and training to others within your technical specialty.

Requirements and Skills

• Bachelor degree. Better in computer science or EE
• Certification in CET-4 is a preferred.
• Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
• MCP Certified in at least one of the technologies supported is preferred
• In-depth understanding of at least 2 of the following technologies:

1. Knowledge in Windows XP/Vista setup, networking, security and performance.

2. Windows operating system, including Windows Vista/XP, networking, Active Directory.

3. Office products, including Word, Excel, SPS, Project, etc.

• Good Communication skill. Excellent English written skills.
• Ability to work in a fast paced environment
• Excellent demonstrated customer service skills, one year technical support experience is preferred
• Consulting or service related working experience is a preference.

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。