长沙招聘

Key Functional Responsibilities
1.Operates independently and is responsible for, and have knowledge of various types of desktop and software.
2.Coordinates the installation of software necessary to meet the client desktop requirements in the most efficient and cost effective manner.
3.Collaborate with other team members and or other groups to plan projects or resolve problems
4.Develop and maintain effective working relationships with the various internal support teams.
5.Maintain a working relationship with third party vendors and suppliers.
6.Ensure effective client services and adapt processes according to client satisfaction feedback and ongoing dialog.

Key Technical Responsibilities

1.Manage and administer various desktop operating systems.
2.Manage and administer local configurations and utilities associated with desktop environment
3.Utilize remote management tools and utilities to diagnose and resolve desktop problems.
4.Perform proactive monitoring for the desktop environment
5.Perform Root Cause Analysis to identify and prevent operational problems
6.Create and maintain accurate and up to date procedures and technical documentation
7.Communicate issues to team leads, regional, or global management

Qualifications

1.Bachelor's degree or above on Information Technology or equivalent
2.More than two years experience on information technology support
3.Excellent information technology knowledge with strong problem solving skills
4.Good people skills, teamwork, and relationship building skills
5.Excellent communication skills in English and Mandarin, both written and verbal
6.Expert on MS Office applications (Outlook, Word, Excel, PowerPoint, Access, etc.)

Location:
China - Shanghai Pudong(with shuttle bus)

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。