长沙招聘

Duties and Responsibilities:
Support:
? Own investigation and analysis of software issues, queries and customer change requests.
? Identify and communicate solutions and / or workarounds to the customer clearly.
? Identify priorities and escalate issues accordingly.
? Encourage software upgrades with the customer and work with relevant internal teams on upgrade plans.
Client Relationship Mgt:
? Regular visits to local customer base to conduct Issue Reviews.
? Advise client on technical choices, configuration preferences, software architecture, software versions.
? Support Account Management team to provide technical and / or functional information on Integrity.
Internal Communication:
? Communicate sales opportunities to the client sales account manager
? Communicate new product opportunities to business analysts
? Communicate product enhancement opportunities to business analysts or to R&D as appropriate
? Work with SunGard development and operations staff to service new and existing customers


Knowledge/Experience:
Essential Experience Required:
? Min. 1 years experience in Corporate Treasury and / or supporting Treasury systems.
? Knowledge of financial instruments.
? Experience dealing with customer within a financial organization.
Desirable Experience Required:
? Experienced user of similar treasury system (AvantGard Quantum, AvantGard Integrity, CCK Guava, Kondor+, Misys)
? Project management experience or working as part of a team on a software implementation project would be an advantage.
? Technical knowledge / experience (i.e. Operating System, RDBMS, SQL, Crystal, etc.) an advantage.
? Experience working with Account Managers to report on Customer Satisfaction and service delivery.
Skills:
Essential Skills Required:
? Excellent problem solving capability.
? Must have the ability to priorities issues.
Desirable Skills Required:
? Experience in talking with customers over the phone or face to face is desired.
? Qualifying needs based on functional and technical requirements.
Qualifications:
? Business / Finance degree or equivalent
Competencies:
? Energetic self-starter– the role requires a pro-active individual capable of working independently on project
? Strong listening, questioning, positioning and presentation skills
? Strong organizational, inter-personal and written communication skills
? Goal oriented, optimistic, pro-active attitude
? Flexible and adaptable to change quickly
? Commitment to team achievement
? Ability to perform effectively under pressure
? Exercises appropriate judgment to reach decisions

SunGard —— 全球最大的金融IT服务提供商

我们在全球金融领域
SunGard是世界领先的软件和技术服务企业，在全球70多个国家拥有超过17000名员工，服务近25000家客户。SunGard为金融服务、教育和公共部门提供软件和流程解决方案，亦提供灾难恢复服务、IT托管服务、信息连续性咨询服务和业务连续性管理软件。SunGard是全球最大的私有软件和服务企业，年收入45亿美元，位列2011美国财富500强第480位；

全球超过20万亿的资金是通过SunGard资产管理解决方案来处理的；仅通过SunGard的GMI和Phase3处理的日交易就超过500万笔； 纳斯达克买卖盘流量的70％是通过SunGard系统处理的；
70多个国家800多家银行，包括《The Banker》排名世界五大银行使用SunGard资本市场和投资银行解决方案系统；
保险业务服务超过2500位客户，全球财富500强中的50家保险公司，有超过一半的企业在使用SunGard的iWorks保险解决方案；

超过100，000名财富顾问使用SunGard的财富管理解决方案，超过1900个资产经理人、650个发行商和270个交易商组成500个全球交易终点连接到STN；
超过400家对冲基金和资产管理机构在使用SunGard的另类投资解决方案；
全球40多个国家中，有超过2500个机构使用SunGard来进行流量和风险控制；
全球超过2500家客户依赖Global Trading技术帮助其开源节流、保护资产；

据全球领先商业信息公司Datamonitor提供的信息，SunGard是继Oracle和SAP之后的全球第三大应用软件供应商；
英国权威金融领域杂志《Continuity，Insurance & Risk》已史无前例的第五次将SunGard评为年度服务供应商；
资本市场行业的技术供应商第一名（American Banker/Fintech 100评选）；
在福布斯私有企业排行榜中位列私有软件和服务企业第一名。

我们在中国金融领域
- 服务中国8家金融交易所中的5家
- 中国 165 家期货公司中有100家是金仕达客户
- 最大的证券软件开发商之一，服务近70 家***客户
- 中国最大的黄金软件开发商，中国超过50%的黄金交易客户在使用金仕达系统
- 服务中国近20家银行，包括中国10大银行中的7家

更多信息请访问 www.sungard.com
中国地区网站：http://www.sungard.cn