长沙招聘

Purpose of the Position:

Act as mentor/coach and people manager for the PRO SSC Specialists in Payroll and Benefit team.

Monitor service levels and take action to maintain service performance.

The role includes integrating new Payroll & Benefit administrationprocedures into the SSC to ensure effective implementation and delivery.



Principal Accountabilities/ Responsibilities:

Set targets for direct reports in terms of behavior, performance and development

Act as a mentor and coach to solve personal issues

Ensure effective team operation to maintain and improve service levels

Maintain quality standards within the process service team

Monitor performance against KPIs and SLAs

Provide performance data to SSC Operation Manager and make recommendations on problem resolution

Lead individuals / teams by setting directions and communicating with direct reports

Salary review for direct reports

Act as the contact point for Total Pay and other CoEs (relevant process owner) when updating policy or introducing new procedures

Responsible for workforce planning and management within the team.



Major Tasks:

Manage daily service operations, responding to service demands as they arise (e.g. volume of calls, staff absence, e-mail queries, etc).

Process onboard/exited and relocation procedure for all related partners;

Handle payroll and IIT filing process for all China partners;

Help SSC Operation Manager select and establish teams in the SSC

Work with SSC Operation manger to to operationalize Payroll & Benefit policy & processes

Set personal performance targets for each direct report – link to service targets

Monitor service levels for process teams

Establish and maintain work roster

Deliver Payroll & Benefit operation process improvement projects

Conduct performance appraisals with direct reports

Identify training needs for personnel development

Identify high/low performers in team and address appropriately

Liaise with other Team Leaders to provide integrated service

The following teams will exist in a future Starbucks China PRO SSC:

Call Center team

SSC Local Support teams (Beijing, Guangzhou, Chengdu)

Compliance Team

HR Technology team

Work experience:

Field of Study/Area of Experience – Extensive experience across core PRO Payroll & Benefit functions (e.g., payroll calculation, social benefit administration, severance pay, leave administration, onboard, separation processes etc.) with specific experience of customer service and PRO process design, transaction support, and employee administration

Experience of service delivery management and improvement

Technical know-how & qualifications (e.g. languages; PC skills):

English is the common business language, plus local /regional language requirements



Team Leader Payroll Accounting
Expert knowledge of incentive/employee retention systems and processes Proficiency in the development and implementation of PRO programs and directives, personnel planning, recruiting and selection processes

Knowledge of the development and tracking of PRO strategies and of human resources development/management processes

Knowledge of workforce planning/absence management processes and provision of support for HRIS system Proficiency in MS Office programs

Sound knowledge of national and international social security law and national labor law Knowledge of international labor law


Team Leader Training
Expert knowledge of the training process

Proficiency in the development and implementation of PRO programs and directives, personnel planning, recruiting and selection processes Proficiency in support for reporting systems Sound knowledge of national and international labor law Knowledge of the development and tracking of PRO strategies and of human resources development/management processes Proficiency in data management, data content management, PRO information systems, PRO statistics Knowledge of employee communications
Competencies

Customer Focus :

Delivers legendary service that meets and exceeds all customers' expectations



Results Oriented :

Gets results and achieves goals



Ethics and Integrity :

Adheres to Starbucks values, beliefs and principles during good and bad times



Composure:

Remains calm, maintains perspective and responds in a professional manner when faced

with tough situations



Personal Learning:

Takes personal responsibility for the continuous learning of new knowledge, skills and experiences



Dealing with Ambiguity:

Able to successfully function during times of uncertainty and changing priorities



Team work and cooperation

Interpersonal Savvy :

Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

Internal and External Relationships:

ChinaSSC Head

SSC Manager, within own process and others

PRO Generalists & Specialists in Shanghai, Beijing, Guangzhou, Chengdu

Decentralized SSC in local office

PROCoEs

Third-party outsource vendor – CIIC, Earnst Young, Ping An etc.

IT
Customers – i.e. managers and partne

    星巴克咖啡公司成立于1971年，始终致力于商业道德采购并烘焙世界上高品质的阿拉比卡咖啡。今天，在全球76个国家和地区，拥有28,000多家门店的星巴克是世界上首屈一指的专业咖啡烘焙商和零售商。星巴克始终坚持对卓越品质和服务的承诺，遵循我们的愿景和价值观，通过每一杯优质的咖啡每天为顾客营造独特的星巴克体验。

    自1999年进入中国以来，秉承“激发并孕育人文精神——每人、每杯、每个社区”的公司使命，我们始终致力于在中国成为一家与众不同的公司：在传承经典咖啡文化的同时，关爱我们的伙伴，为顾客提供超越期望的星巴克体验，并为所在社区的繁荣做出自己的贡献。目前星巴克已经在中国大陆130多个城市开设了3,000多家门店，拥有40,000名身穿绿围裙的星巴克伙伴。这一独特优势使我们能够在每一天，通过每一家星巴克门店，践行我们的承诺。

    我们热爱我们的咖啡。我们相信通过一杯高品质的手工咖啡可以传递和分享真挚情感，而这样简单的行为或许可以为顾客提供一些正能量。因此，星巴克始终致力于通过道德采购，烘焙并提供高品质的阿拉比卡咖啡豆。我们还在中国云南普洱建立了星巴克中国咖啡种植者支持中心，旨在整合和促进可持续种植规范在当地的推广，助力云南咖啡产业的发展。从一粒种子到一杯咖啡，每一个环节都倾入了星巴克的心意和努力，只为每一次光顾我们门店的顾客可以享受醇香的浓缩咖啡及其钟爱的咖啡饮品。

    我们热爱我们的顾客。星巴克在为顾客提供始终如一的优质星巴克体验的同时，也一直致力于提升我们的顾客体验。在对产品质量和服务精益求精的基础上，星巴克强调创新，强调产品和服务的个性化，强调不断给顾客带来愉悦和惊喜。同时，星巴克充分尊重中国历史悠久的传统文化，在门店设计、地方食品和饮料供应等方面，完美地将当地习俗融合到星巴克体验之中。目前，星巴克在北京、上海和成都开设了四家风格鲜明的旗舰店。

    独特的星巴克数字平台，包括星巴克移动应用软件和星享俱乐部，帮助我们在门店以外建立与顾客的连接。星巴克始终致力于通过不断创新，建立我们和顾客之间的情感连接，同时激发他们在店内店外与更多人分享这些美好瞬间。2015年12月，星巴克在天猫上推出官方旗舰店，将独特的门店体验与线上“第四空间”体验紧密对接，这是星巴克第一个“互联网+咖啡”的心意传递平台。为了实现线上和线下门店体验的无缝对接，星巴克中国分别与腾讯、阿里巴巴达成战略合作，为顾客带来数字时代的全新零售体验。2017年，星巴克在中国创新推出首个基于微信平台的社交礼品体验“用星说”，鼓励每一个人，在每一刻，都能以一个简单的小行动，对在乎的人用心说出自己的心意。此外，为了进一步满足中国消费者多样化的支付需求，星巴克中国门店已全面接入微信和支付宝。

    我们热爱我们的伙伴。星巴克不仅是一家“咖啡”公司，更是一家“人”的公司。星巴克的核心和灵魂是“星巴克人”。在星巴克，员工被称作“伙伴”，因为他们除了拥有保险、医疗等方面的福利外，还拥有获得公司“咖啡豆股票”的权利，真正成为公司的一员。同时，星巴克还积极为伙伴打造实现梦想的平台，坚信把伙伴利益放在第一位，尊重他们所做出的贡献。星巴克连续获得怡安翰威特2013年度、2015年度、2017年度“中国***雇主奖”及2017美世***福利创新奖，肯定了星巴克在中国对于企业文化及人才发展等方面的持续投入和卓越成绩。

    星巴克视自己为一家“不同寻常”的公司。星巴克在中国发展的同时，也带来了星巴克的核心价值——融入并回馈当地社会。通过各种方式与所在社区建立深层次的连接是星巴克一贯的宗旨。进入中国以来，星巴克始终致力于回馈社会，对于中国社会的发展做出自己的一份贡献，在地方和全国范围内开展企业社会责任项目。至今，星巴克中国的伙伴和志愿者们一共贡献了超过65万小时的社区服务，增进了与社区和顾客的情感联系。

    秉承我们的企业价值，付之于切实行动，我们致力于打造一个与众不同的公司，一个继续让我们的伙伴和顾客为之骄傲的企业。


     如果你想了解更多星巴克中国的信息，请登陆星巴克公司主页：www.starbucks.com.cn