Helpdesk Engineer
CSC
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-09-07
- 工作地点：上海
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
普通话良好 - 职位类别：硬件工程师 技术支持/维护工程师
职位描述
Helpdesk Engineer
1. Serve as the first level support to receive users calls, log issues, and follow up with the issues
a) Perform initial problem analysis & trouble shooting
b) Coordinate with hardware/software IT vendor to perform 2nd level support tasks
c) Coordinate with IT organization for IT issues covered by the SLA
a) Perform initial problem analysis & trouble shooting
b) Coordinate with hardware/software IT vendor to perform 2nd level support tasks
c) Coordinate with IT organization for IT issues covered by the SLA
2. Process new user application form for new PC & other IT devices, new Windows & email accounts
3. Configure & release PC’s and other IT hardware for new users
4. Install corporate or 3rd party software on users PC per request & approval
5. Perform client IT asset management
3. Configure & release PC’s and other IT hardware for new users
4. Install corporate or 3rd party software on users PC per request & approval
5. Perform client IT asset management
Qualifications
1. Bachelor degree in computer science, information system manager or related fields
2. Minimum 2 years of experience in I T help desk
3. Good knowledge in Microsoft operating systems and office applications
4. Familiar with basic UNIX commands
5. Good knowledge in Lotus Notes
6. Good knowledge in computer hardware
7. Good communication skills in Chinese & English
8. Can work independently with excellent problem solving skills
9. Team spirit with friendly manner. Eager to help other people
如果您有兴趣参加英文面试，请您将最新的中英文简历以附件的形式发送至：wzhu5@csc.com 为了确保您的邮件能准确发送到我们的邮箱，请您将申请的职位名称写在邮件的主题栏里。资料填写完整的简历我们将优先考虑。
由于我们的职位空缺比较多，如果您能够转发此招聘信息给您的朋友或同事，或推荐他们申请我们的职位，我们将以资感谢。谢谢
公司介绍
Founded in 1959, CSC is a leading global information technology (IT) services company. CSC’s mission is to provide customers in industry with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.
With approximately 92,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in Falls Church, VA., CSC has reported revenue of over US$16 billion.
CSC has a presence in China since 1991. CSC’s Service coverage in China spans more than 40 major cities, with offices in Beijing, Tianjin, Shanghai and Guangzhou. CSC opened its new information technology (IT) services delivery center in Tianjin in May, 2009, The Tianjin center expands CSC’s World Sourcing global delivery capability in Asia and joins an integrated network of 60 global delivery centers.
CSC is one of a very few firms that can deliver end-to-end solutions to global clients. Most of CSC’s workforce joined the company as experienced professionals from various industries. CSC has gained plenty of local experiences and knowledge in China with many years of business development and service delivery best practices. Combining CSC’s global resources and best practices, along with its deep understanding of various industries, local businesses and customers, CSC China can provide high performance services with professional staff.
CSC 公司成立于1959年，是全球领先的信息科技服务提供商之一。CSC致力于为各行业提供先进的信息技术解决方案，帮助客户迎接商业挑战，并通过先进的技术获取利润。
CSC全球现有雇员约92,000人。CSC以领先科技和卓越能力，为全球客户提供创新的解决方案。服务范围包括系统设计及集成、信息技术及业务流程外包服务、应用软件开发、网站及应用托管服务、管理顾问服务等。CSC 总部位于美国弗吉尼亚州福尔斯彻奇市（瀑布教堂市），公司总收入超过160亿美元。
自1991年CSC全球业务引入中国至今，服务能力覆盖全国40多个主要城市，并在北京、天津、上海、广州、等地建有分公司。 2009年5月，CSC天津服务交付中心正式投入使用。作为CSC全球外包中心网络中的新成员，中国交付中心的建立加速了CSC公司在亚洲的全球外包服务能力的拓展。
CSC是业内为数不多的可以为客户提供全球范围内端到端服务的公司之一，CSC的员工都是从各行业加入的具备丰富经验的业界精英。在中国，凭借多年的业务开拓和服务交付实践，CSC已经拥有了丰富的本地化经验和知识。通过对CSC全球化资源和最佳实践模式的利用，结合对本地客户在业务运作和需求特点的了解，CSC中国能够灵活调配最佳的人员。
With approximately 92,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in Falls Church, VA., CSC has reported revenue of over US$16 billion.
CSC has a presence in China since 1991. CSC’s Service coverage in China spans more than 40 major cities, with offices in Beijing, Tianjin, Shanghai and Guangzhou. CSC opened its new information technology (IT) services delivery center in Tianjin in May, 2009, The Tianjin center expands CSC’s World Sourcing global delivery capability in Asia and joins an integrated network of 60 global delivery centers.
CSC is one of a very few firms that can deliver end-to-end solutions to global clients. Most of CSC’s workforce joined the company as experienced professionals from various industries. CSC has gained plenty of local experiences and knowledge in China with many years of business development and service delivery best practices. Combining CSC’s global resources and best practices, along with its deep understanding of various industries, local businesses and customers, CSC China can provide high performance services with professional staff.
CSC 公司成立于1959年，是全球领先的信息科技服务提供商之一。CSC致力于为各行业提供先进的信息技术解决方案，帮助客户迎接商业挑战，并通过先进的技术获取利润。
CSC全球现有雇员约92,000人。CSC以领先科技和卓越能力，为全球客户提供创新的解决方案。服务范围包括系统设计及集成、信息技术及业务流程外包服务、应用软件开发、网站及应用托管服务、管理顾问服务等。CSC 总部位于美国弗吉尼亚州福尔斯彻奇市（瀑布教堂市），公司总收入超过160亿美元。
自1991年CSC全球业务引入中国至今，服务能力覆盖全国40多个主要城市，并在北京、天津、上海、广州、等地建有分公司。 2009年5月，CSC天津服务交付中心正式投入使用。作为CSC全球外包中心网络中的新成员，中国交付中心的建立加速了CSC公司在亚洲的全球外包服务能力的拓展。
CSC是业内为数不多的可以为客户提供全球范围内端到端服务的公司之一，CSC的员工都是从各行业加入的具备丰富经验的业界精英。在中国，凭借多年的业务开拓和服务交付实践，CSC已经拥有了丰富的本地化经验和知识。通过对CSC全球化资源和最佳实践模式的利用，结合对本地客户在业务运作和需求特点的了解，CSC中国能够灵活调配最佳的人员。
联系方式
- 公司网站：http://www.csc.com
- Email：wzhu5@csc.com