长沙招聘

Responsibility:
lityTo lead the store management teams in maximizing sales and profit while achieving set targets. Provide leaderships, coaching and discipline to ensure the highest standards of customer service, store presentation, stock management and store administration are achieved within designated area of stores. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs. To consistently take a company wide perspective and build an environment of good team work. To leverage all cross functional relationships to achieve desired results.
带领店铺管理团队达成销售和利润最大化以及其他各项关键指标。提供指导、培训和原则以确保所辖店铺的顾客服务、店铺陈列、库存管理以及店铺行政工作的高标准执行；保证所有公司政策及工作流程得到持续的贯彻执行，同时努力降低店铺成本；不断地打造良好的工作环境和公司发展前景；平衡各种社会关系以实现预期效果。


Sales 销售
1. Lead the team to achieve / over achieve sales and profit objectives.
带领团队达到/超出销售及利润目标
2. Ensure stores delivers high standards of store and merchandise presentation while adhering to company merchandising principles.
确保团队严格高标准地贯彻公司制定的店铺陈列标准
3. Ensure the company promotional program is implemented as per required standards so as to maximize sales.
确保公司促销计划及标准能够严格执行，以达到销售最大化
4. Make good decisions on the layout planning based on the understanding of merchandising principle.
对于陈列规划有良好的理解，对店铺的平面图进行良好的规划
5. Explore and suggest opportunities to grow sales and profit within the Watsons operating framework.
在营运框架内，提出并创造有效的提高销售和利润的方法和机会
6. To achieve agreed targets of Watsons OL sales and participation by ensuring high focus at store level.
重点关注自有品牌产品的销售，确保自有品牌销售额及销售占比达到公司要求


1. Achieve targets of Watsons Card sales and participation by ensuring high focus at store level.
重点关注公司会员卡的销售，确保会员卡销售额及占比达到公司要求
2. Be sensitive to the market information and provide rational idea to advanced managers
对市场动态敏感，及时向高级管理层提供合理建议
3. Follows the new store opening plan and progress
紧密配合公司的开店计划和进展


Customer Service服务
1. Ensures all Sales Assistants are fully trained effective customer service.
确保所有的店铺员工都接受了客户服务知识的全面培训
2. Ensures all customers receive customer service in good quality and advise all time.
确保所有顾客在任何时候享受到的都是高品质的服务和建议
3. Ensures staff with high level of product knowledge.
确保员工具备较丰富的产品知识
4. Ensures customer complaints are dealt with immediately and appropriately. Action to minimize is taken.
务必使客户投诉得到快速的和适当的解决，并使产生的影响最小化
5. Ensure the highest level of customer service measured by Mystery Shopper score.
确保团队高标准的顾客服务，提高神秘顾客评分


Stock Management 库存管理
1. Use information and tools to control OOS to maximize the sales.
通过各种信息与工具控制缺货以促进销售最大化
2. Effective stock level management, including the management of promotion remnant, expiring, etc.
有效的库存量管理，包括（但不仅限于）促销存货，货品有效期管理等等。
3. Knowledge of administrative and stock management procedures and systems to effectively maintain accuracy stock.
具备库存及行政管理的相关知识，确保库存数据的准确性
4. Predicts seasons / events, stock requirement and ensure adequate stock level.
对因季节和节日导致的市场需求有充分的预见性以确保足够并适当的库存
5. Ensures stockrooms are maintained in a clean and tidy manner.
确保店铺仓库保持清洁、整齐


Profit Protection & Procedure Management 流程管理及利润保护
1. Demonstrates a strong understanding of all company policies.
对公司各项政策有准确的理解
2. Ensure all company policies and procedures are followed.
确保公司政策与流程的良好执行
3. Ensure the compliance of policies and procedures of local government.
确保当地法律法规的严格执行
4. Monitor and review the procedure implementation from materials, events or the environment to detect or assess problem.
通过各种资源及环境监督并评估店铺对于流程的执行情况

Financial Controls & Admin 财务控制与行政管理
1. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
审核财务报告、销售报表以及其他店铺绩效报表，通过各项财务数据提高店铺的绩效表现
2. Understand how the shrinkage affects the operation profit.
理解损耗如何影响店铺营运利润
3. To ensure shrinkage management is strong and agreed target % is achieved.
确保有效的损耗管理，使店铺损耗控制在目标内
4. To always explore/implement opportunities to reduce costs.
始终致力于降低营运成本
5. Inspects the cash current capacity of the store, ensure the cash to be consistent with the report form.
检查店铺的现金流量，确保现金与报表一致


People management 人力资源管理
1. Recruits only top quality staff who meet the specific needs of the business
招募能够满足店铺良好运转的高素质员工
2. Trains and develop assistants/ supervisors skills to maximize performance
培训和发展店铺员工及管理者的工作技能以使他们的工作业绩达到最优
3. To manage store headcount within the agreed targets while always achieving budget salary %.
控制营运员工数量，确保人员数量和工资百分比保持在目标内
4. Manages performance of direct effectively, regardless good or poor
有效管理各种绩效表现的直接下属
5. Sets clear expectations for excellent staff
为优秀的员工建立明确的职业发展定位
6. Ensures store staff work in a safe and healthy environment
确保员工有一个安全和健康的工作环境
7. Assist and supervise the store manager to manage all staffs
协助并监督店长对员工的管理


Others 其他
1. To handle incidents and manage crisis properly.
正确处理紧急事件
2. Gives feedback in good quality to related departments and Regional Operation Manager.
及时向区域经理、营运经理或相关部门反馈问题
3. Complete the jobs assigned by the supervisor.
完成上级布置的任务


Requirement:
1. Commercial Edge 商业意识
2. Coaching & People management 辅导及人员管理技能
3. Communication, influencing and negotiating skills 沟通、影响及谈判技能
4. Presentation skills 演讲技能
5. Planning, prevision, Problem solving and decision making 计划、预见、解决问题及有效决策
6. Change Management 变革管理技能
7. Analytical Skills 分析思维
8. Crisis Management 危机管理
9. PC literate with PowerPoint, Excel and Word skills 电脑运用技能（如：PowerPoint, Excel和Word）
10. University / College degree holder 本科或专科学历
11. At least 3 years operational managerial position holder in chained retail operations
3年以上连锁零售企业营运管理岗位工作经验

"关于屈臣氏
屈臣氏为屈臣氏集团旗下一旗舰品牌，业务遍布27个亚洲及欧洲市场，经营超过16,000家店铺，每年服务超过53亿名顾客。屈臣氏一直致力于通过为顾客提供个性化的咨询与建议，配以傲视同侪的多元化产品种类，令顾客每天都能LOOK GOOD, FEEL GREAT。
屈臣氏在中国内地490多个城市拥有超过4,100家店铺和逾6,300万名会员，是国内为大众所熟知的保健及美妆产品零售连锁店。屈臣氏在质量与创新方面建立了相当声誉，为顾客奉上令人惊喜不断和物超所值的购物环境，从而赢得顾客高度信赖。

关于屈臣氏集团
屈臣氏集团于1841年在香港创立，现已发展成全球知名的国际保健美容零售商，在27个市场经营超过16,000家商店。每年，超过五十三亿名顾客在我们全球12个零售品牌所开设的实体店铺以及电子商店上购物。
屈臣氏集团是跨国综合企业长江和记实业有限公司的成员。长江和记业务遍及超过五十个国家及地区，经营港口及相关服务、零售、基建、能源以及电讯等五项核心业务。