长沙招聘

岗位职责Responsibilities
1. Maintain Infrastructure availability on WAN and LAN connectivity, PBX, and other systems in business or non-business hours based on Microsoft standard support model
2. Support Microsoft global team as local smart hand and according their request to do infrastructure system troubleshooting and break fix
3. Provide escalation support to helpdesks and may provide support to end users directly as requested
4. Provide timely communication and status update per SLA to impacted users
5. Manage the IT infrastructure in remote offices
6. Support Microsoft Lync device including device installation, device configuration, and device maintenance
7. Support device testing and device seeding based on global or local projects required
8. Support PSTN/DSL/Internet circuit application and management
9. Work closely with the business, regional PM, corporate functional teams and IT vendors to implement all infrastructure related projects at the site.
10. Provide business leadership team & business priority support in business or non-business hours as per request
11. Conduct testing and validation of First & Best new products/images, installation and devices
12. Provide User awareness and communication, makes the adoption plan to drive and accelerate adoption
13. Consolidate and provide the feedback of new products/images to IT manager
14. Develop and maintain the contents/plans of Work Smart trainings based on the principle of internal employees oriented
15. Conduct Work Smart trainings/NEO (New Employee Orientation) to internal Microsoft users as aligning with GCR IT Productivity Framework & Planning
16. Design and draft the contents for IT communication letter and newsletter
17. Response on-demand business requests/global plans/local strategic programs timely
18. Act as a project member or a project leader to work with other Microsoft IT organizations to implement the projects
19. Maintain local IT related accessories, such as headset, smartcard reader, etc.
20. Deliver DIO service to enroll users’ smart card certification for certification renewing purpose
21. Provide local critical meetings and events support
22. Provide weekly report on the status of service deliverables to Microsoft IT manager
23. Follow Microsoft IT standards and process to meet predefined metrics including configuration compliance percentage, Service Level Agreement achievement, client satisfaction, etc.
24. Assist IT Manager on annual IT budget and quarterly IT business review
25. Assist IT Manager on IT processes and policies execution

岗位要求Requirements
1. 3-10 year IT service related experience
2. Bachelor degree or above

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。