长沙招聘

BUSINESS UNIT Integrated Facilities Management

REPORTING TO Facilities Manager / Assistant Facilities Manager

DIRECT REPORT POSITIONS Facilities Assistant / Receptionist / Mailer / Mover / Customer Services Assistant

POSITION GOALS Achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.


DUTIES & RESPONSIBILITIES To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

？ Front Desk Service
？ To greet clients, handle telephone call, book conference room, office equipment.

？ Security & CCTV management
？ To assist vendor to maintain/repair security system and CCTV system.
？ To present regular access/log report to client
？ To assign/disable staff./visitor/contractor badges and related record/filling work and updated related info monthly
？ To collect and present related data/information to region
？ CCTV regular check

？ Facility management
？ Assist to monitor the Office Facilities & Critical Environment
？ Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
？ Assist to deal with emergency and arrange ad-hoc repair
？ To follow established escalation procedures and incident reporting procedures

？ Office equipment & environment management
？ Assist FM/FO to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
？ Assist FM/FO to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

？ Vendor management
？ To assist client/FM to bid the contractors .
？ meeting with CRES to understand clients' needs.
？ Assist to evaluate the contractors’ service performance.

？ Customer Service / Client Relationships
？ To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
？ To handle confidential document destruction and document archiving.
？ Keep good communication with DB clients.
？ Coordinate and support Global Souring in related purchasing & services.
？ Ensured Key Operations Procedures are followed to ensure service standards are maintained.
？ Assist for the safe keeping confidential document such as bank license and related documents.

？ Payment/ billing management
？ Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
？ To assist client/FM to do accrual.
？ To assist update premise pool/general pool allocation key on monthly basis.

？ Assist FM team to seek ways to constantly reduce costs and improve operational standards
？ Keep good communication with landlord and have the monthly meeting with landlord
？ To assist client / FM to do report work, including monthly report and KPI review etc.
？ Supervise the receptionist, tea-lady and security guards
？ Back up receptionist when necessary (during lunch time and leave)
？ Assist client / FM to do restacking or relocation of staff
？ Any other duties assigned by the client / FM

KEY PERFORMANCE
MEASURES ？ Client Satisfaction
？ Level of communication within the organization and with the client.
？ Continuous improvement in the following
？ Morale and satisfaction of employees under management
？ Client satisfaction
？ Improvement and savings initiatives for the client as well as JLL
？ Identification of more business opportunities for JLL with the client.
？ Ensure the KPI targets for the account are met

GENERAL REQUIREMENTS ？ University Degree
？ Over 2 years’ experience in managing facilities preferred
？ Strong interpersonal skills
？ Good command of spoken and written English and Mandarin Chinese

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。