长沙招聘

Position Description:
As part of a dynamic IT team in a global PC company, you play a key role for designing and driving the development of Lenovo’s Global Services Contact Center solutions. You will serve as the subject matter expert for the Global Services organization and work closely with the Services global business operations teams to refine/optimize the contact center process and strategy for Lenovo products.
1. Service process design in multi-channel transformation of contact centers
2. Define and document the detailed business solution designs for contact center solutions.
3. Engagement with business teams to collect, refine and document business requirements in IVR, CTI, Chat, & email customer interactions with contact center support.
4. Collaborate with development, system integration to test, debug, and troubleshoot issues found during unit and system integration testing.
5. Partner with global service business teams on creation and execution of User Acceptance Testing.
6. Provide system training to key user and operation team.
7. Provide post production support with operation team.
8. Drive Telecommunications cost optimization.

Position Requirements:
- At least 3 years work experience with IVR, CTI, email, or chat contact center solutions.
- Require strong skills and knowledge around Contact Center software applications.
- Profound business knowledge in contact center "best practices”.
- Bachelor degree or above in computer science, engineering, business, or related degree.
- Experience with Avaya or Genesys IVR/PBX solutions is preferred.
- Experience with SAP CRM interaction center preferred.
- Excellent communication and analytics skills. Good team player.
- Fluent in English & Chinese, both spoken and written.

更多职位请登录联想官方网站招聘首页：http://career.lenovo.com.cn

应聘者请务必点击“立即申请该职位”在线填写并提交简历

联想是一家成立于中国、业务遍及160个市场的全球化科技公司。全球约有5.4万名员工，年营业额超过3000亿人民币。联想聚焦全球化发展，树立了行业领先的多元企业文化和运营模式典范，服务全球超过10亿用户。作为值得信赖的全球科技企业领导者，联想助力客户，把握明日科技，变革今日世界。

联想依托人工智能、数据、计算力和算法，为用户与全行业提供整合了应用、服务和最佳体验的智能终端及强大的云基础设施与行业智能解决方案。我们的智能变革战略愿景，必将让人们获得更好的智能化体验和更高效的连接，打破地理与文化的藩篱，共享智能生活。