长沙招聘

Pivotal Job Description

Job Title
China Field Service Leader
Reporting line
· Direct reporting to China Quality Leader
· Reported by Field Service Engineer and Claim Investigation Specialist
· Functionally reported by Fleet Service & Support Engineer
Mission
Ensure and improve Customer satisfaction by managing Customer interfaces related to all Quality initiatives (process, product and customer service) within China.
Manage Warranty handling process related to customers until proper resolution.

Strategic Objectives
Promote customer satisfaction and reduce overall Warranty costs, with key responsibilities of:
· Manage customer interface to establish trust
· Lead overall process improvement to establish an Early Warning System (EWS) to prevent any potential field campaign on ** parts
· Lead Claims Investigation Center(s) in close contact with BU 6SQ/PD
· Lead resolution of Customer warranty claims by managing the cross functional team involving Customer, BU, PD, S&P, CIC, KA/VS Quality team members
· Contribute to definition of Warranty terms contracted with Customers
· Define with BU & Customers proper diagnosis for Workshops to identify problem effectively and prevent ** parts to be replaced without failure

·



Output
· Total warranty costs down
· Reduce # of field claims
· Prevent ** parts to be replaced by competition
· Protection of ** brand image

Metrics
· Customer Satisfaction and Dashboard
· Quality metrics, IPTV, Field campaigns
· Pending Field claims, field claim handling lead time, CIC productivity
· COPQ (cost of poor quality) and Warranty
· Quality dashboard
Profile / Expertise
· Strong process management & problem solving skill ( 6 Sigma BB preferred )
· Experience in managing warranty handling in similar industry
· Reliability knowledge
· Strong business acumen (commercial focus)
· Proven customer interface skills
· Remote/virtual team management skills
· Strong communication skills
· Result-oriented with strong project management skills
· Team player - comfortable with matrix organization
· Quality management exposure is a plus

【公司简介】
作为亚洲地区一站式招聘服务供应商,嘉驰国际人力资源为全球知名500强企业提供了各种各样的招聘需求服务，公司成立于上世纪九十年代，嘉驰国际在中国主要的城市都有大量的专业招聘顾问。在过去十多年中，嘉驰国际致力于提供***的招聘需求服务来满足日益增长的客户需求在化工能源、消费品零售、工业、医疗卫生、高科技、房地产等其它相关领域。公司连续多年被众多知名客户评为“***供应商”,“最值得信赖的供应商”,“年度首选供应商”等称号，目前市场口碑及稳定客户不乏各个行业翘楚企业。嘉驰国际正在成为中国***和***的的猎头公司。

【为什么选择 X-GIANTS】
X-GIANTS 将为您提供一个充分发挥才能的工作环境，为您建立有意义和富有挑战性的事业创造良机：
—您将有机会与专业市场的高级经理人和精英沟通和学习
—资深顾问将给您带来专业的行业体验和专家意见，帮助您快速学习和掌握行业知识
—提供专业的系统培训和实战培训，提升招聘专业度
—清晰的职业发展计划帮助你快速成长,锻炼你超强的沟通能力与人际关系技巧，积累丰富的职场经验，将把你打造成具有国际视野、目光敏锐的职业精英
—相互信任，相互尊重，相互支持，轻松愉悦的工作环境
—极具竞争力的薪资
—国家法定节假日，双休，8小时工作制，带薪年假和病假
—定期及不定期培训
—各种现金奖励
—每月team building预算
—公司常年储备零食
—雷打不动水果下午茶
—为每位员工庆生
—超大办公室
—更重要的是，我们培养成就自我的人才和独当一面的团队