Air Customer Service Specialist 空运客户服务专员
CEVA Logistics
- 公司规模：10000人以上
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2014-05-30
- 工作地点：杭州
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：船务/空运陆运操作 客服专员/助理(非技术)
职位描述
Job Title: Air Customer Service Specialist 空运客户服务专员
Job Responsibility:
1.Be responsible for the day to day work within the team and ensure the timely and proactive communication with customers and other related parties.
2.Ensure the daily excellent service provided and the KPI met.
3.Have a detailed knowledge of each customer requirement and SOP, ensure operation is conducted in accordance with the SOP.
4.Be able to manage the data input quality in system.
5.Timely communicate and maintain good relationship with destination client owner.
6.Proactively work to reduce risk and potential claims.
7.Ensure proper and timely follow-up in case of irregularities.
8.Report adequately, regularly and proactively on performance and developments.
9.Work with customers and vendors to improve our performance and service.
Education:
College degree or above
Skills/knowledge:
1.CET-4 or above
2.Good English, both writing and spoken
3.year experience at same position is preferable
ATTRIBUTE:
Fast learner
Good PC knowledge
Good sense of service
Job Responsibility:
1.Be responsible for the day to day work within the team and ensure the timely and proactive communication with customers and other related parties.
2.Ensure the daily excellent service provided and the KPI met.
3.Have a detailed knowledge of each customer requirement and SOP, ensure operation is conducted in accordance with the SOP.
4.Be able to manage the data input quality in system.
5.Timely communicate and maintain good relationship with destination client owner.
6.Proactively work to reduce risk and potential claims.
7.Ensure proper and timely follow-up in case of irregularities.
8.Report adequately, regularly and proactively on performance and developments.
9.Work with customers and vendors to improve our performance and service.
Education:
College degree or above
Skills/knowledge:
1.CET-4 or above
2.Good English, both writing and spoken
3.year experience at same position is preferable
ATTRIBUTE:
Fast learner
Good PC knowledge
Good sense of service
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email：shiela.yao@cevalogistics.com
- 公司地址：上海市蒙自路763号丰盛创建大厦1座23楼 (邮编：200023)