东莞招聘客服主管（Customer Service Supervisor)

客服主管（Customer Service Supervisor)

伊顿电气集团(EATON)

公司规模：500-1000人
公司性质：外资(欧美)
公司行业：多元化业务集团公司

职位信息

发布日期：2014-05-16
工作地点：东莞
招聘人数：1
工作经验：五年以上
学历要求：大专
语言要求：英语熟练
职位月薪：面议
职位类别：客服主管(非技术) 客户关系经理/主管

职位描述

Responsibilities:

1. Lead CS team to acknowledge all SO from customers in 24 hours;

2. Lead CS team to confirm delivery schedules for all customers orders timely;

3. Lead CS team to work with logistic team to assure proper and timely shipment;

4. Lead CS team to work with all related departments to fulfill on-time delivery and other CS KPI’s;

5. Lead CS team to offer sales forecast to internal departments;

6. Lead CS team and work with other teams to handle customer complaint;

7. Lead CS team to build customers relationship and keep driving customer satisfaction;

8. Continuously develop and build a countable team.

Requirements:

1.Bachelor degree

2.5yrs CS work experience in MNC and with 2yrs supervision experience at least

3.Good command of oral English.

公司介绍

伊顿电气集团

伊顿电气集团在电源质量、控配电、电力传输、照明和布线等领域拥有全球领先的产品、系统与服务。伊顿以技术为驱动，提供解决方案, 以适应工业、公用事业、商业、住宅和电讯市场不断变化的需求。通过一系列的收购与合并计划，伊顿电气集团旗下的著名品牌包括：Cooper、Westinghouse、Holec、Cutler-Hammer、Heinemann、Powerware、MGE、Moeller和Phoenixtec。伊顿持续坚持着这些著名品牌的传统和发扬他们的独特优点，为中国乃至全世界的客户提供有效的解决方案和服务。

Eaton Electrical Sector is a leader in electrical products, systems and services for power quality, distribution and control power transmission, lighting and wiring. The electrical segment
provides technology-driven solutions that serve the critical needs of the industrial, utility, commercial, residential and information technology markets.

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