长沙招聘

职位概述 Job Summary

综合设施管理经理全职入住服务现场开展全部工作，通过高效的客户管理及团队领导，提供客户期望的综合服务方案，建立和维护与客户及利益相关者的关系，深入了解客户的业务需求和期望。为客户制定和管理年度设施计划并确保为客户提供与战略和运营目标相匹配的服务。同时，领导、培训和发展部门运营团队，确保安全、高效和持续进步的文化得到深入贯彻

The IFM manager is deployed fulltime on site, responsible for the effective management of the account and leadership of the team to ensure delivery of the Comprehenisve Service Solutions in line with client’s expectations. Builds and maintains positive client and stakeholder relationships that provide indepth knowledge of the clients’ business needs and expectations. Develops and manages an annual facility plan that aligns the strategic and operational objectives of the account to deliver the benefits and outcomes. Provides leadership, direction, training and development for the onsite team Ensure a strong culture of safety, efficiency and continuouis improvement。


2. 主要职责 Main Responsibilities

工作内容Job Description

合同 Contract

全面理解合同条款、服务范围和顾客期望，努力满足客户需求
Understands the contract terms, conditions, service scope and client’s expectations at a detailed level ,makes great efforts to meet customer needs

有效调配资源，在满足甚至超越合同要求的同时，合理控制成本
Directs management resources to ensure that service levels are met and/or exceed cost effective manner through out the life of the contract

确保各项工作符合合同约定，并获得客户付款
Ensures that work performe is covered by the contract and properly reimbursed from the client

为客户在合同约定之外的服务需求提供建议书并协商报价
Prepares proposals and negotiating profitable compensation for requested work outside the original contract

客户 Client

和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。
Works closely with the client and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan

制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。
Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these

定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况
Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives

权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。
Measures, monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs

向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况
Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle

营运管理 Operational Management

执行索迪斯政策，业务流程和标准
Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide

建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告
Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction

与同事共享改进过程
Shares process improvements with peers

为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本
Provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction

指导服务团队解决营运中出现的问题和挑战
Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively

建立安全工作程序，确保安全目标的实现或超越
Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded

建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与索迪斯指导方针相一致。
Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with Sodexo guidelines

人力资源管理 HR Management

为每一名团队成员制定绩效指标并定期进行总结
Conducts performance reviews and goal-setting with key site resources and each employee under the direction

在人力资源部的协助下，招募合适的员工
Recruits the suitable key management staff for team with the help of HR Dept.

建立和领导一支高度敬业的团队
Establishes and leads a highly engaged account team

发展和实施详细的人员发展和接替计划
Develops and implements a detailed succession and people development plan

与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系
Provides timely and effective communications with all employees within the project in order to build strong win-win relationship

定期与管理层人员交流分享重要信息
Communicates regularly with management to share critical information

建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高
Establishes a site base training plan and trains and coaches the team to achieve the development

按照正规的发展计划，对实施副经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的实施经理做好准备。
While a deputy IFM Manager is assigned, supervises his or her training and development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching and direction to prepare them as a future IFM Manager.





任职要求 Qualification & Requirements

教育背景Education Background

本科或等同学历
Bachelor degree or equivalent

企业管理、酒店管理、服务也管理专业
Major in Technical, Business Management, Hotel Management or Industrial Management discipline

工作经验 Working Experience

7年以上设施支持及维护领域监督管理经验
7 years and above of management/supervisory experience in the facilities support and/or maintenance operations

专业技能 Professional skills

广泛的客服知识
Extensive knowledge in customer service

书面沟通能力
Written communication skills

出众的分析能力
Outstanding analyzing capacity

职业敏感度 Career awareness

风险管理能力
Risk management capability

通用技能
General skills

良好的倾听、演讲和沟通技巧
Good listening, presentation and communication skills

良好的团队意识
Good team spirit

较强的领导力和执行力
Strong leadership and execution ability

普通话发音标准
Good Mandarin pronunciation

英语口语及书写流利
Fluency in spoken and written English

基本的电脑办公软件（Word，Excel）操作能力
Basic computer skills (office software – word, excel)

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ISS欧艾斯中国公司依托ISS欧艾斯集团强大的管理优势及资源整合能力，致力成为中国***的设施服务供应商。目前，ISS中国的服务已遍布中国120多个城市，员工达9000名以上。ISS欧艾斯中国在为其不断增长的优质客户群体提供各类后勤服务的同时，也将行业领先的一站式综合设施服务的概念引入中国。